Quality Assurance with German @ Antal

Title : Quality Assurance with German

Location : Kraków

We work : on site

Recruitment process : online

• Proven experience in providing Quality Assurance / Training support in BPO environment.
• Very good command of German language and English language (at least C1)
• Analytically-minded, logical thinker with strong problem solving skills and ability to identify process gaps and areas for improvement.
• Very good communication skills – ability to build effective relationships at all levels

Title : Quality Assurance with German

Location : Kraków

We work : on site

Recruitment process : online

,[Analyzing trends & report Quality performance and undertake or recommend corrective actions, Establish procedures for handling data and performance reporting & continuously improve them, Report team performance to internal and external stakeholders, Act as a contact point for the managers (both internal and external for all the Quality-related queries, Pick up process gaps & collaborate with managers to formulate solutions, Work closely with the teams to achieve quantitative & qualitative goals as per the SLA , Drive efficiencies to reduce costs, improving productivity and improving teams' performance, Ensure regular meetings with QA Team & TLs to keep them informed of any updates received] Requirements : Quality assurance