ServiceNow Business Analyst with German

Sii PolandKraków, Województwo małopolskie, Polska

30+ days ago

Job description

Sii ServiceNow Competency Center provides services to customers from various industries in Europe and the United States. We specialize in improving customer platforms, optimizing and digitizing process flows, and expanding platform usage within the customer organization. Our experience spans among ITSM / ITOM / ITAM / HRSD / SecOps / ITBM(PPM) modules.

You will join the team working on many projects, utilizing various modules and applications on the ServiceNow platform.

Your tasks

Performing business analysis and designing ServiceNow solutions aligned with stakeholders’ requirements
Translating user requirements into development specifications and supporting the delivery team (user stories, acceptance criteria)
Creating and maintaining project documentation
Managing development progress, deployments, and guiding customers through the UAT phase
Conducting end-user training on platform usability and implementing solutions
Collaborating closely with stakeholders to ensure the successful delivery of out-of-the-box and custom ServiceNow solutions

Requirements

Min. 3 years of professional experience as a Business Analyst, including process modeling (BPMN) and Agile / Scrum methodologies

Solid experience as a Business Analyst, including process modeling (BPMN) and Agile / Scrum methodologies

Ability to work effectively with technology and business stakeholders, strong communication and problem-solving skills

Fundamental understanding of technologies used within ServiceNow (JavaScript, REST API, relational databases)

Advanced German language skills and openness to occasional business travel to Germany

ServiceNow certifications as a strong asset

Fluent Polish and English required

Residing in Poland required

Benefits For You

Great Place to Work

Solid financial situation

Contracts with the biggest brands

Centre of internal trainings

Many experts you can learn from

Open and accessible management team

Profit sharing

Passion Sponsorship program

Regular integration events and trips

Comfortable and well-equipped offices

MySii app

Medical care

We are an equal opportunities employer and welcome applications from all qualified candidates.

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Analyst German • Kraków, Województwo małopolskie, Polska

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