Customer Support Specialist with Polish in the retail industry

Overview

Job Title : Customer Support Specialist with Polish in the retail industry

Company : Concentrix

Location : Poland, Lublin

We are assembling a dedicated team for a leading company in the retail industry, focused on providing top-quality, empathetic, and accurate customer support. If you are fluent in Polish (C1) and English (B2), and thrive in a structured back-office environment, we want to hear from you.

Responsibilities

• Deliver written customer support via email for the Polish market.
• Investigate and resolve customer issues by reviewing past interactions and using internal tools.
• Process manual refunds and address GDPR-related complaints with care and accuracy.
• Ensure every customer interaction is professional, empathetic, and solution-focused.
• Work with multiple systems efficiently while maintaining a high level of precision.

What we are looking for (Qualifications)

What we offer

Additional Information

Location : Poland, Lublin

Language Requirements : English (Required), Polish (Required)

Time Type : Full-time

Note : If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Job Reference : R

Seniority level : Entry level

Industry : IT Services and IT Consulting

#J-18808-Ljbffr