Senior IT Infrastructure Support Engineer

Detailed Job Description

Job Responsibilities :

Support experience on Windows / Unix Servers, AD exp. mandatory, Network Devices

Good troubleshooting skills.

Fundamental knowledge of Networks.

Exchange / Lotus Notes, Database, Storage & Backup, Job Scheduling.

Excellent Verbal, Email communication skills.

Exposure to any monitoring / ticketing tool, VERITAS Netbackup and Backup Exec.

Willingness to work in 24

• 7 environment.

Job Requirements :

24x7 monitoring and management support for in-scope infrastructure.

Handle escalations and assist in creation of RCAs.

Proactive monitoring and tracking of tickets.

Generate operations report.

Monitor and execute Job schedules.

Manage bridge calls and notify respective support groups.

Interaction with Vendors and other support groups.

Performs Gap Analysis.

Provide phone support 24x7x365.

Creation of SOP's and knowledgebase.

Background :

Any alert monitoring tool e.g. : Net cool, BMC Patrol, NNM, HP OVO, Tivoli etc.

Incident, Problem, Change lifecycle process.

Any ITSM tool e.g. : Remedy, Peregrine etc.

Batch job scheduling.

Start / stop backup jobs.

Backup monitoring tools like Networker.

Generating Reports through Dashboard, Remedy etc.

Technology buzzwords :

Tools : Remedy, Tivoli.

OS : Unix, Windows

VMware

MS Office

Recommended Certification :

§ ITIL Certification.