Test / Migration Expert
LuxoftKraków, Województwo małopolskie, Polska12 days ago
Job description5+ years of hands-on experience in test and migration operations Proven expertise in drafting, reviewing and presenting operations-related process flows, preferably related to retail payments Experience in using programmes to visualize process flows (e.g., Visio) Knowledge of Service Desk tools such as ticketing tools and monitoring tools, with hands-on experience in configuring relevant tools Expertise in operations reporting, creating dashboards and visualizations for business monitoring and reporting Advanced knowledge of ITIL 4 and related certifications Business fluent English language proficiency Banking domain knowledge Strong communication skills and capability of taking initiative Experience working with financial institutions in regulated environments Familiarity with compliance and background verification processes in the banking sector Additional ITIL certifications beyond ITIL 4 Foundation
Overview
This is a consultancy project in the Banking sector focused on Testing and Migration Services for operations preparations. The role involves working on operations-related process flows, particularly for retail payments, service desk tool configuration, and operations reporting.
Responsibilities
- Draft, review, and present operations-related process flows, preferably related to retail payments
- Create process visualizations using specialized programs (e.g., Visio)
- Configure and maintain Service Desk tools including ticketing systems and monitoring tools
- Develop operations reporting frameworks, dashboards, and visualizations for business monitoring and reporting
- Apply ITIL 4 framework principles to operational processes
Skills
Must have
Nice to have
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