Senior IT Researcher at Luxoft, a DXC Technology Company
Project Description
This is a consultancy project in the Banking sector focused on Testing and Migration Services for operations preparations. The role involves working on operations-related process flows, particularly for retail payments, service desk tool configuration, and operations reporting.
Responsibilities
- Draft, review, and present operations-related process flows, preferably related to retail payments
- Create process visualizations using specialized programs (e.g., Visio)
- Configure and maintain Service Desk tools including ticketing systems and monitoring tools
- Develop operations reporting frameworks, dashboards, and visualizations for business monitoring and reporting
- Apply ITIL 4 framework principles to operational processes
Skills
5+ years of hands‑on experience in test and migration operationsProven expertise in drafting, reviewing and presenting operations-related process flows, preferably related to retail paymentsExperience in using programmes to visualize process flows (e.g. Visio)Knowledge of Service Desk tools such as ticketing tools and monitoring tools, with hands‑on experience in configuring relevant toolsExpertise in operations reporting, creating dashboards and visualizations for business monitoring and reportingAdvanced knowledge of ITIL 4 and related certificationsBusiness fluent English language proficiencyStrong communication skills and capability of taking initiativeNice-to-Have Skills
Experience working with financial institutions in regulated environmentsFamiliarity with compliance and background verification processes in the banking sectorAdditional ITIL certifications beyond ITIL 4 FoundationSeniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Engineering and Information Technology
Industries
IT Services and IT Consulting
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Brussels, Brussels Region, Belgium
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