German Speaking VIP Manager
Job Matching PartnerWarszawa, Województwo mazowieckie, Polska23 days ago
Job descriptionNative German speaker with exceptional written and verbal communication skills in German Fluency in English (spoken and written) 2+ years of hands-on experience managing VIP players in igaming / online casino Prior work with the German igaming market is a must — salary will be based on level of experience Experience with Sportsbook VIPs is a plus Salary of up to €36K Comprehensive bonus scheme — up to €5,000 / month Office-based role in Warsaw Great work environment and a range of additional benefits JobMatchingPartner Limited is a recruitment agency licenced in Malta, EU with licence no EA . We act on behalf of clients based in Malta and elsewhere. JobMatchingPartner does not share your personal details with any third party without your written consent.
We’re on the lookout for an experienced and passionate VIP Manager for the German-speaking market — someone who genuinely LOVES the igaming world, thrives on player engagement, and is driven by results.
Fluency in German at a native level is essential for this role, as you’ll be communicating daily with high-value players via phone, chat, and email — creating tailored promotions, building strong relationships, and providing a premium experience. Exceptional communication skills are a must!
The role is based in Warsaw, Poland andoffers a salary of up to €36K plus a comprehensive bonus of up to €5K / m depending on KPIs.
Role & Responsibilities
- Build and maintain strong relationships with VIP clients via chat, email, and phone
- Handle and resolve VIP-related issues with care and efficiency
- Organize and attend streamed and live events to meet VIP players
- Contribute actively to the development of VIP programs and engagement strategies
- Monitor and evaluate VIP player segments and performance metrics
- Ensure KPIs are consistently met or exceeded
Skills & Experience
About the Role
Apply with your detailed CV in English.
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Speaking Vip Manager • Warszawa, Województwo mazowieckie, Polska
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