Customer Success Manager0e712521-01c7-43a0-a995-c18931b8aded • Warszawa, Województwo mazowieckie, Polska

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Customer Success Manager

0e712521-01c7-43a0-a995-c18931b8aded • Warszawa, Województwo mazowieckie, Polska

2 days ago

Job description

Customer Success Manager (B2B SaaS)

Kim jesteśmy?

ZYNT

narzędzie sales intelligence dla B2B. Pomagamy zespołom sprzedaży i marketingu wyłapywać właściwe "sygnały zakupowe" w dobrym momencie i zamieniać je na rozmowy handlowe.

Po co ta rola

Doprowadzisz nowych klientów do

pierwszej sprzedaży

i aktywnej adopcji ZYNT.

Utrzymasz

WAU

, zbierzesz feedback i z wspólnie z nami będziesz stroić sygnały zakupowe klientów.

Zmniejszysz ryzyko

churn

u klientów w procesie onboardingu.

Twoje zadania

Wspólne prowadzenie warsztatu kick-off i 4 cotygodniowych sesji strojenia sygnałów z klientami (z notatkami, materiałami, organizacją przestrzeni w Notion).

Zbieranie wymagań, mapowanie ICP / person zakupowych, definiowanie scenariuszy użycia ZYNT.

Konfiguracja biznesowa sygnałów (współpraca z CEO / CPTO i C-level po stronie klienta).

Codzienny monitoring sygnałów w onboardingu, filtrowanie, flagowanie, szybki kontakt z klientem.

Rekomendacje i koordynacja działań po stronie klienta.

Edukacja użytkowników : krótkie tutoriale, FAQ.

Raport tygodniowy do klienta + wewnętrzny status; udział w QBR.

Budowa playbooków i checklist (z opcją wsparcia asystenta).

Współtworzenie health score i planów naprawczych.

Zbieranie i porządkowanie feature requestów; domykanie pętli feedbacku odnośnie produktu.

Jak pracujemy

Reakcja do klienta w godz. 9-17 CET : ≤4h (SLA 99%).

Podsumowanie tygodnia : piątek do 16 : 00.

Codzienny status na Slacku

Kogo szukamy

Must-have

≥3 lata

w CSM / Consulting / Implementacji

B2B SaaS

Doświadczenie w sales intelligence / RevOps (lejki sprzedaży, ICP, persony).

PL i EN

komfort pracy z kadrą C-level. (B2++ / C1)

Proaktywność i samodzielność w niepełnym procesie.

Narzędzia no-code; biegłość w Slack / Notion / Google.

Prowadzenie warsztatów i szkoleń.

Nice-to-have

HubSpot.

Project Management.

Doświadczenie z QBR i budową health score.

Tworzenie contentu do help center.

Postawy

Proaktywność.

Krótka, jasna komunikacja i szybkie decyzje.

Wiesz, kiedy poprosić o korektę, jeśli coś blokuje Twoje cele.

Zaangażowanie 110%.

Warunki

Forma zatrudnienia : B2B

Wynagrodzenie : podstawa + bonus kwartalny (bazujący na retencji, WAU).

Praca zdalna

, godziny

9–17 CET

1× / mies.

wizyta w biurze.

Proces rekrutacji

Rozmowa telefoniczna

min)

Pogłębiony wywiad + case study

(60–90 min)

Rozmowa z założycielami

(45–60 min)

Jak aplikować?

Przez formularz LinkedIn. Wyślij kilka zdań o swoim doświadczeniu w

CSM B2B

oraz dostępność od kiedy możesz startować.

Create a job alert for this search

Customer Manager • Warszawa, Województwo mazowieckie, Polska

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