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IT Operations Lead

Michael PageWrocław, PL

5 dni temu

Opis pracy

Manage daily operations of IT teams delivering services in Infrastructure, Networking, Cloud Ops, and more.

Ensure operational excellence and address service delivery issues promptly.

Lead the alignment between development and operations teams to meet business needs.

Drive digitalization of ITSM and enhance operations using tools like ServiceNow.

Implement best practices and maintain operational policies and procedures.

Foster a collaborative, high-performance culture and mentor teams.

Oversee performance reviews and guide team improvements.

Evaluate and recommend new technologies for infrastructure capabilities.

Lead change management processes and ensure smooth transitions when adopting new solutions.

Monitor service performance and implement continuous service improvements (CSI) using Lean / Agile methodologies.

Poland's new IT Hub - https : / / www.michaelpage.pl / en / stena-group-itDrive continuous service improvement and operational excellence

Bachelor's degree in Computer Science or related field.
5-10 years of IT experience, with 3-5 years in managing IT operations teams.
Proven leadership and experience in service management, particularly in ITIL and Agile environments.
Strong knowledge of ITSM tools like ServiceNow.
Excellent communication and decision-making skills.
Ability to drive change, improve processes, and foster innovation.
Relevant certifications such as ITIL, PMP, or CISSP.
Opportunity to lead and shape a strategic IT hub for a global organisation.
Competitive salary and comprehensive benefits package.
Collaborative and innovative work environment.
Professional development and growth opportunities.
Exposure to impactful IT projects with international scope.

Operation Lead • Wrocław, PL