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TR Career Tech Launchpad Program : Application Support Analyst

Thomson ReutersGdansk, Poland

Ponad 30 dni temu

Opis pracy

About Thomson Reuters :

Thomson Reuters is a global content and technology company. In 2023 Thomson Reuters announced updates on its multi-year global investment strategy in generative artificial intelligence (AI). These include integrating generative AI skills through product development and acquisitions, leveraging strategic partnerships, and ensuring that its global workforce is upskilled on AI. The company aims to spend upwards of $100 million to develop its own AI tech each year for its customers in the legal and accounting professions.

Role Summary :

In this role, you'll apply educational skills to solve technical challenges leveraging technology and people skills.

During the program You will get opportunity to learn and work on Your :

Cloud
Automation
AI / ML
Troubleshooting
Knowledge creation skills

Test Yourself on different fronts and see what works for You best.

Primary Responsibilities :

System Monitoring and Response : Monitoring the health and performance of systems, applications, and infrastructure, and responding to incidents or issues promptly to ensure high availability and reliability.

Automation : Developing and implementing automation tools and processes to streamline operations, reduce manual effort, and improve efficiency.

Incident Management : Investigating and resolving incidents, conducting root cause analysis, and implementing preventive measures to avoid future occurrences.

Documentation and Knowledge Sharing : Creating and maintaining comprehensive documentation, sharing knowledge, and promoting best practices within the team and across the organization.

Security and Compliance : Ensuring systems and processes comply with security standards, policies, and regulatory requirements.

Continuous Improvement : Identifying opportunities for improvement, implementing changes, and fostering a culture of continuous learning and innovation.

Leverage AI and ML technologies to find problems and fix them faster

About You

You’re a fit for the role of Application Support Analyst if you have :

Strong problem-solving and analytical skills to effectively troubleshoot and resolve technical issues.

Ability to work collaboratively in cross-functional teams and communicate effectively with various stakeholders.

Passion for technology and a desire to continuously learn and adapt to new tools, languages, methodologies, and best practices.

Excellent attention to detail and a commitment to driving quality throughout the product engineering landscape.

Innovative mindset and ability to contribute fresh ideas and unique perspectives to drive continuous improvement.

Ability to thrive in a dynamic, fast-paced environment and handle multiple responsibilities simultaneously.

Strong customer service orientation and a commitment to delivering positive user experiences.

Eagerness to learn and grow within the Site Reliability Engineering (SRE) domain and the broader technology landscape.

Ability to work well under pressure and maintain composure during incident and alert response situations.

Strong time management and organizational skills to prioritize tasks and meet deadlines effectively.

Enthusiasm for collaboration and knowledge-sharing within the team and across the organization.

Adaptability and willingness to take on new challenges and responsibilities as the team and organization evolve.

What’s in it For You?

At Thomson Reuters, our people are our greatest assets. Here are some of the benefits we offer for your personal and professional growth :

Learning & Development :

Exposure to a wide breadth of leading-edge technology

Career growth - ability to work on multiple projects and / or with various teams

Professional growth and development opportunity through various training programs, conferences, networking events, in-house speaker series etc.

Access to Hackathons, Unconferences, LinkedIn Learning and more; we offer learning opportunities for everyone

Benefits / Perks :

Regular employment contract (umowa o prace)

Attractive office location (ARGON : SKM Gdansk Przymorze-Uniwersytet)

Multinational environment – over 40 different nationalities working out of Gdansk office

Medicover / Multisport

Paid time off (including time off to volunteer and extended parental leave)

LI-AK2

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most : advising, advocating, negotiating, governing and informing.

We are powered by the talents of 25,000 employees across more than 75 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

Accessibility

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex / gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity / Affirmative Action Employer providing a drug-free workplace.