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Customer Service Support Administrator.

HAYSWarszawa

21 dni temu

Opis pracy

Opis stanowiska

podany przez pracodawcę :

Customer Service Support Administrator

Warszawa

NR REF. : 1193551

The role incumbent is to provide support and administrative assistance to the Customer Service personnel covering all business sectors, including management of purchase requisitions for controlled substances and external includes to provide back up support for all customer service activity during times of high demand and special projects that arise due to shifting customer demands. The required outcome is to ensure business continuity of the highest-level service experience during shifting resource demands. Ad hoc administrative tasks attended to that fall outside the remit of order entry.

Key Responsibilities

To ensure that all methods of communication with internal and external contacts are handled with the utmost professionalism to project the high quality image and standards.
Communicating courteously with customers by telephone, email and Service Cloud ensuring queries outside the remit of order entry or your level of expertise are escalated to the appropriate team.
To manage internal orders
To prepare and send report of dual use transactions to external Quality Agency in Poland
To complete Supplier Questionnaires from customers for review by the Customer Service Manager
To manage purchase requisitions in IFS for controlled products and ensure authorization is completed and purchase orders issued and monitored.
To send sales invoices to customers
To help with the data management of documents by scanning documents
To provide back up support for all customer service activity during times of high demand.
To ensure that the company and supply chain processes are followed in line with set guidelines as determined by the Operations team.
Taking responsibility for ensuring that customer expectations are exceeded against response KPI’s.

Qualifications

Experience of working in a sales support environment with order entry exposure.

Experience in using ERP systems such as SAP, ORACLE, SAGE etc.

Solid administration skills

Can do attitude and willingness to go that extra mile.

Excellent telephone manner and communication skills.

Attention to detail and accuracy.

Strong computing and keyboard skills (>

40 wpm). Excel basic and Word required.

Team Player, supportive of colleagues.

Organised and able to perform under pressure.

Good written and oral skills Essential.

An interest in Chemistry or Science would be a distinct advantage

If you39re interested in this role, click 39apply now39 to forward an up-to-date copy of your CV, or call us now.

Hays Poland sp. z o.o. is an employment agency registered in a registry kept by Marshal of the Mazowieckie Voivodeship under the number 361.

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Customer Service • Warszawa