Senior Software Engineer

Job Description

We're looking for a well-rounded Senior Software Engineer to be part of our efforts to use AI in providing the world's best customer service. We have a huge amount of knowledge about how our customers solve issues for their customers. Conversational AI agents can use this knowledge to solve problems better and faster, including taking actions on behalf of customers, supervised by human agents. This is where you come in. We're standing up a new team to increase our capability in this field, and you can have a big impact on how this pans out.

Ultimately, at Zendesk, we geek out about building beautifully simple software that delivers the ultimate customer experience. Your favorite brands leverage our products to build and nurture relationships with their customers. We believe empathy is the greatest virtue for building the best products and the greatest environment for growing together as a team. We adapt quickly and are constantly innovating.

What you will be doing :

Actively shape and develop our Ruby on Rails and TypeScript-based services.

Participate in brainstorming, designing, prototyping, and programming within an agile environment.

Drive the resolution of reliability problems at scale, growing your expertise across the entire technology stack.

Cultivate a customer-centric approach within the team.

Lead, mentor, and teach colleagues at various career levels, imparting advanced insights and promoting a culture of continuous improvement.

Effectively communicate changes, strategies, and technical decisions to stakeholders in and around the team with a high level of clarity and consideration.

What you will bring to the role :

3+ years of experience writing and maintaining services either in Ruby on Rails, NodeJS, or TypeScript

Experience with LLM integrations and AI feature implementation

Strong engineering experience and solid knowledge of systems design.

Autonomy to lead a project through its execution, while also knowing when to ask for help.

Able to mentor and lead junior engineers, contributing to an enjoyable work environment that promotes teamwork.

Experience using observability tools to ensure system reliability at scale

Open minded and inclusive mentality, both for your colleagues and your work.

English proficiency both spoken and written.

Who you are :

A Bachelor’s or Master’s degree in Computer Science or related field.

Experience with Content Management Systems.

Experience with event-driven architecture and event sourcing.

Experience developing and operating high volume, high availability environments.

Experience with container orchestration using Docker, Kubernetes and cloud services on AWS or similar.

Familiarity with modern JS frameworks.

Contributor or owner of open source projects

About Zendesk

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth.

More than 100,000 paid customer accounts in over 150 countries and territories use Zendesk products.  Based  in  San  Francisco,  Zendesk   has operations  in  the  United  States,  Europe,  Asia,  Australia,  and  South  America.

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