IT Support Specialist l

Job Description

We are Allvue Systems, the leading provider of software solutions for the Private Capital and Credit markets. Whether a client wants an end-to-end technology suite, or independently focused modules, Allvue helps eliminate the boundaries between systems, information, and people. We’re looking for ambitious, smart, and creative individuals to join our team and help our clients achieve their goals. Working at Allvue Systems means working with pioneers in the fintech industry. Our efforts are powered by innovative thinking and a desire to build adaptable financial software solutions that help our clients achieve even more. With our common goals of growth and innovation, whether you’re collaborating on a cutting-edge project or connecting over shared interests at an office happy hour, the passion is contagious. We want all of our team members to be open, accessible, curious and always learning. As a team, we take initiative, own outcomes, and have passion for what we do. With these pillars at the center of what we do, we strive for continuous improvement, excellent partnership and exceptional results. Come be a part of the team that’s revolutionizing the alternative investment industry. Define your own future with Allvue Systems!

• Desktop and End-User Support.
• Provide Helpdesk triage & Tier 1 Support.
• Laptop repair, imaging, and provisioning.
• User administration and account creation.
• New hire IT Onboarding coordination.
• Work with IT Manager to enhance our end-user device lifecycle management.
• Engaging with vendors to execute on hardware purchases and repairs.
• The ability to adjust your work schedule to meet business needs and requirements
• The ability to safely travel to the regional office for onsite work.
• The ability to lift and / or move objects up to 20 pounds.
• Ability to plan, organize, and multi-task to complete assignments efficiently.
• Ability to assist users professionally and effectively.
• Ability to take direction and execute tasks assigned promptly.
• Ability to communicate effectively, both oral and written
• Ability to work with interruptions as problems arise needing immediate attention.
• Ability to maintain up-to-date knowledge of technology trends and to support innovative technologies following business goals.
• Take ownership of tasks assigned through completion.
• Ability to effectively analyze a problem and escalate if needed.