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Customer Support Specialist - Banking Services (German & English).

Customer Support Specialist - Banking Services (German & English).

ConcentrixKatowice
25 dni temu
Opis pracy

Opis stanowiska

podany przez pracodawcę : Your daily tasks will include :

  • Responding to general questions about credit card products, self-services and mobile / web apps
  • Supporting customer authentication to carry out actions such as : card activation, blocking / unblocking and cancellations; transaction inquiries and dispute submissions; ordering replacement cards, statements and PIN letters;
  • Managing card limits and processing product changes; updating contact information, including 3D secure mobile numbers; supporting online and telephone banking services; recording complaints and initiating goodwill refunds.

Wymagania stawiane pracownikowi :

Your Profile :

  • Fluent in German (minimum C1 level) and very good command of English (minimum B2 level)
  • Excellent communication and interpersonal skills
  • Strong ability to assess customer needs and provide tailored solutions
  • High level of flexibility and adaptability to evolving topics
  • A customer-focused mindset with the ability to remain calm and empathetic in various situations
  • Sales orientation is a plus, as cross-selling and upselling may become part of the role over time
  • Ability to make a criminal records background check

    • Good to have :

  • Educational background in economics, finance or related field

    • Firma oferuje : What We Offer :

  • A dynamic, international work environment in one of the world's leading customer experience companies
  • Comprehensive training and onboarding, so you feel confident from day one
  • Flexible working schedule with additional compensation for night shifts
  • The chance to be part of a forward-thinking, digital-first team
  • Work from home
  • A diverse and inclusive culture that values your ideas and individuality
  • Well-being programs, team events and employee engagement activities
  • An access to the e-learning platforms : LinkedIn Learning, Concentrix University
  • Refer a Friend and Earn - bonuses for the friends' recommendations
  • Language classes : English and Polish.

    • Apply now and become part of a team that values clarity, connection, and customer satisfaction.

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    Customer Support Specialist • Katowice