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IT Service Manager - Print & Scan

IT Service Manager - Print & Scan

HITACHI ENERGY ITALY S.P.A.Krakow, Lesser Poland, Poland
Ponad 30 dni temu
Typ pracy
  • Pełny etat
Opis pracy

Description

Key Responsibilities :

Strategic Planning :

  • Develop and execute a comprehensive print services strategy aligned with the organization's goals and objectives
  • Continuously evaluate and adjust the strategy to meet changing business needs and emerging technologies.

Print Infrastructure Management :

  • Agree the design and oversee the implementation & maintenance of the enterprise print infrastructure, including printers, print servers, and associated software systems.
  • Ensure that print infrastructure meets performance, availability, and scalability requirements.

    • Service Level Management :

  • Define and maintain service level agreements (SLAs) for print services.
  • Monitor key performance indicators (KPIs) to track service effectiveness and identify areas for improvement.

    • Vendor Management :

  • Manage relationships with print service vendors (currently hardware – Canon; software and configuration – HCL) and suppliers.
  • Procure print hardware and software solutions, participate in contract negotiations, and evaluate vendor performance.

    • Customer & Consumer Management :

  • Manage IT customer relationships and end user consumers to understand ongoing print service requirements globally.

    • Security and Compliance :

  • Implement security measures to protect sensitive information transmitted through print services – as per agreed design.
  • Ensure compliance with regulatory requirements and industry standards related to print security.

    • User Support and Training :

  • Ensure the right levels of technical support and knowledge articles are available for end users to drive best practices and resolution of printing issues.
  • Develop and deliver training programs to educate users on efficient printing techniques and how to use printers in line with security protocols (e.g. secure “follow-me” printing).

    • Cost Management :

  • Optimize print services to minimize costs while maximizing efficiency and productivity.
  • Identify opportunities for cost savings through consolidation, automation, and process improvement.

    • Continuous Improvement :

  • Lead initiatives to enhance the print environment through technology upgrades and process optimizations.
  • Solicit feedback from stakeholders and implement improvements based on their input.

    • Qualifications & Experience :

  • Proven experience managing enterprise print infrastructure and services in a large organization (or a related competence) - and the ability to display your experience through operational, customer and strategic views
  • In-depth knowledge of print technologies, including printers, copiers, print servers, and print management software
  • Strong understanding of security principles and best practices related to print services
  • Excellent communication skills with the ability to interact effectively with stakeholders at all levels of the organization
  • Demonstrated leadership abilities with a track record of driving results and leading / sponsoring complex projects
  • Bachelor's degree in information technology, computer science, or a related field (or equivalent work experience).