Chargeback (Dispute Management) Specialist with German and English

The Opportunity

At Worldline our technology addresses persistent challenges of the payment world. We design and operate leading digital payment and transactional solutions that enable sustainable economic growth and reinforce trust and security in our societies. We are always looking for new and innovative ways to improve quality, reduce costs, build excellent solutions, and grow customer happiness. We are looking for an organized, innovative, process driven colleague to join our team.

Day-to-Day Responsibilities​

• Analyzing disputes coming from the issuing banks and taking the right decisions in accordance with the rules and regulations of different card schemes (Mastercard, Visa, Diners, UnionPay, JCB)
• Informing our merchants of their disputes, requesting appropriate documentation to refute the bank's claim
• Editing, preparing, and submitting documentation to the issuing banks in a timely and accurate manner
• Advising our customers in case of questions and ensuring that they understand the dispute process to avoid complaints

Who Are We Looking For

We look for big thinkers. People who can drive positive change, step up and show what’s next – people with passion, can-do attitude and a hunger to learn and grow. In practice this means :

Perks & Benefits

At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also :