Logistics Process Training Expert (L&D)

About the Role

We are looking for Logistics Process Training Expert who can contribute to create an environment where the Customer Service department can fulfil the vision of “Customer obsession, efficient for us” in all of the team within its scope.

Key Responsibilities :

The individual will be a part of a team and will be responsible for training and education, within the customer service group. They will be required to

1. Develop a systematic training program to support the production team in achieving the individual targets aimed at delivering the specified service level agreements at all times

2. Ensure that the relevant training materials are always kept updated

3. Conduct system and process training as required by the business needs (LnS product trainings, new hire training, refresher courses, cross-training etc) in conjunction with the team schedule on the floor

4. Responsible for the creation and execution of a development program within CS process to ensure end to end process competence of high performers

5. Coordinates closely with cluster leads, team managers and CX specialist to identify training needs and / or gaps, schedule refresher training in a timely manner, help team be familiar with the system and process

6. Be responsible for the development of real competency measurement program within CS process to monitor the staff competency level in their respective process on a regular basis during the year

7, Assist in systems implementation, testing, training and issue resolution of existing global Maersk systems

8. ensure that company policies are executed accordingly and responsible for communication of company policies to trainees / end users

Who are we looking for :

Applicants must hold a degree from a recognized university together with a minimum of 2 years relevant work experience in customer service process or the shipping industry.

Custom house Brokerage (CHB) experience or person who has completed certification logistics

Additionally, candidate must have :

1. Excellent command of spoken and written English, Should be also well versed with Polish to connect with local stakeholders

2, Good communication and interpersonal skills; able to build good working relationship (internal and external stakeholders)

3.Excellent time management skills; multitasking and prioritization, planning work activities efficiently to meet deadlines and high-level goals

4. The ability to prepare effective reports, with the capacity to handle change, stay open to different ideas and support positive changes

5. Good knowledge of CS process within the liner and transportation industry together with a good working knowledge of the integration of service delivery and process excellence nature in the BPO industry

6. The ability to deliver effective coaching to trainees and the desire to develop advanced training skills

The vacancy we are trying to fill would be the trainer that would support the team across all shifts (90-95% EU time zone). Although there needs to be flexibility depending upon the courses to be covered and the availability of both trainees and trainers

What We Offer You :

Join our Maersk Global Service Centre (GSC) in Poland and be part of a global leader in shipping and logistics, where your career can truly take off! You will receive world-class training, a work buddy, and all the support you need to become successful.

We offer you a competitive salary, a permanent contract of employment (UoP), comprehensive private medical care, a Multisport card, fruits, company's bonuses and a brand-new city centre location in Warsaw.

At Maersk, you’ll have access to international career opportunities, professional development programs, and leadership training to help you grow. We foster a diverse and inclusive workplace where employees feel valued and supported.

Our teams work in a collaborative pattern working standard office hours Monday to Friday with flexible work arrangements, paid parental leave, and a strong commitment to sustainability, innovation, and corporate social responsibility. Maersk provides a modern and rewarding work environment. Be part of a company that values your contributions, recognizes your achievements, and offers long-term stability.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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