Order to Cash Consultant (He, She, They)- ICH Europe

The Order to Cash (O2C) team is a team of skilled professionals specializing in Customer Service and the overall Order to Delivery and Bill to Cash processes, Organization Models, Supporting Tools and Data Models. As an O2C Specialist, you will play a crucial role in delivering high-quality services to our international clients.

THE WORK

You will be part of the team responsible for the O2C Strategy : Operating Model definition, Service Strategy, O2C Process Transformation among other typologies of projects.

Gain knowledge about leading O2C IT solutions and work as a functional consultant, responsible for their implementation across all project phases : analysis, design, build, test, and deployment.

You will be involved in :

Process Optimization : Evaluate and analyze existing Order to Cash processes to identify areas for improvement. Develop and implement strategies to streamline and optimize order processing, invoicing, and cash collection.

System Integration : Collaborate with cross-functional teams to integrate Order to Cash systems and ensure seamless data flow. Provide expertise in configuring, testing, and troubleshooting Order to Cash modules within ERP systems.

Customer Relationship Management (CRM) : Work closely with customer service and sales teams to enhance customer satisfaction and resolve order-related issues promptly. Implement strategies to improve communication and collaboration between departments involved in the Order to Cash cycle.

Reporting and Analytics : Design regular reports to track key Order to Cash performance metrics. Utilize data analytics to identify trends, patterns, and opportunities for improvement.

Training and Knowledge Transfer : Conduct training sessions for end-users on Order to Cash processes and systems. Provide ongoing support and knowledge transfer to client teams to ensure effective utilization of implemented solutions.

We are delivering our work mostly remotely but knowing that Intelligent Consulting Hub Europe (ICH) way of working is also based on traveling and serving advisory, typically working closely with our Clients in their offices, willingness and ability to work at client’s locations mostly across Europe, but also other locations, for short or long term is still required.

LI-EU

knowledge of end-to-end Order to Cash processes, including order processing, billing, credit management, collections, and cash application.

knowledge of Order to Cash systems and proficiency in using ERP systems (e.g., SAP, Oracle).

Significant exposure to Order to Cash processes

Excellent English communication skills (written & spoken), and proficiency in another foreign language (e.g., German, Italian, Russian, French, Spanish) is an asset.

Project delivery experience.

Strong analytical skills.

Excellent teamwork and ability to work in a distributed delivery environment.

WHAT WE OFFER?

Employment contract.

Individual support of a People Lead and a specific path of professional development, as well as the possibility of a session with a Coach.

A wide training package (soft, technical, and language training offer, access to the e-learning platforms, Gallup test, GenAI training, possibility of co-financing courses, and certification).

Employee Assistance Program - legal, financial, and psychological consultations.

Accenture employees eligible for the Employee share purchase plan automatically become eligible for quarterly dividends if they own company shares.

Paid employee referral program.

Private medical care, life insurance.

Access to the MyBenefit platform (possibility of using a wide range of products and services, including the Multisport card).

Intelligent Consulting Hub is a part of Europe Strategy & Consulting practice, pulling together multinational and cross-cultural professionals based at key locations across Europe. No matter what business, no matter where in the world, our unrivaled industry and function experts help our Clients to shape the future creating clearly defined, measurable value. We are delivering on the promise of technology and human ingenuity. Our Poland part of ICH Consulting Hub is located in Warsaw, Kraków, Wrocław, Łódź and Gdańsk. Your impact will be truly global as you will leverage an unmatched network of people, knowledge, tools and technologies and work alongside some of the best thinkers in the market.

Join our world class capabilities and experience unique opportunities to grow your skills with us.” – Małgorzata Nasiłowska, ICH Consulting Hub Lead

WHAT WE BELIEVE :

Accenture does not discriminate employment candidates on the basis of race, religion, colour, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law. All our leaders are committed to building a better, stronger and more durable company for future generations to create positive, long-lasting change. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and creative, which helps us better serve our clients and our communities. Our position as partner to many of the world’s leading businesses, organizations and governments affords us both an extraordinary opportunity and a tremendous responsibility to make a difference. Sustainability is one of our greatest responsibilities, which we embed it into everything we do and for everyone we work with.

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About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 750,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us atwww.accenture.com

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