Customer Support Specialist

LOTAMS is one of the most dynamically developing MRO – aircraft maintenance repair and overhaul company in the region.

We are Embraer Authorised Service Centre.

Responsibilities :

• Developing and verifying specifications and requirements for contracts with current and potential clients
• Developing and verifying framework service contracts
• Ongoing updating and verification of existing agreements and documents
• Issuing and substantively controlling invoices related to the provision of services
• Continuous monitoring of the invoicing process and the timeliness of sales receipts
• Continuous collaboration with client representatives and external entities within the framework of existing agreements
• Continuously strive to improve Customer Relations with efficient & prompt service, using own initiative to resolve complex issues
• Proactively looks for better ways of working in order to ensure we provide best service to our customers
• Works closely with Sales, Marketing, Finance, Quality, Logistics and Production departments to monitor customer requirements throughout the order process, advising Customers & Sales of any change and provide alternatives solutions to meet customer requests
• Manage Customer complaints
• Maintain Customer Service Processes, standard and key deliverables to support customer centric organization
• Partner with all functional areas to ensure best customer experience

Requirements :

We offer :