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Senior SAP SD Consultant (w / m / o)

Zentiva Group, a.s.Warsaw, Poland

13 dni temu

Opis pracy

The SAP Sales and Distribution Expert - Senior is responsible for operation, support and continuous improvement of SAP Material management and Sales & Distribution modules. He / she will be in daily touch with business key users to ensure good delivery of IT service and their satisfaction. He / she should work closely with them and propose system and process improvements. He / she has to also follow up business requirements from company service desk, define and manage delivery of corrective actions and acceptance from business. He / she will be in charge of delivering small projects (changes) to business users including training and documentation.

The SAP Sales and Distribution Expert - Senior is participating on business / IT projects providing support for part of scope related to his / her domain of expertise and also inputs for project deliverables. He / she would be also responsible for management of partial project delivery or whole small project. He / she will co-operate on interesting SAP projects with international teams.

KEY RESPONSIBILITIES AND DUTIES

Operational Excellence

Contribute to and communicate the operations and maintenance of SAP systems especially in MM / SD area / modules.
Follow the IT security and quality processes
Analyze and map clients’ business requirements, processes and objectives.
Providing functional expertise, guidance, presentation, and instruction on SAP products to clients.
Develop necessary product modifications to satisfy clients’ needs.
Provide specialized system knowledge to allow system or process improvements
Take responsibility for the technical solution of incidents in area of expertise, reacting quickly to limit impacts and resolve the issue.
Liaising with other IT teams on bug fixes and solution enhancements
Prioritize individual incidents or change requests and ensuring the delivery of solutions in line with the operational level agreements to deadlines and quality standards
Defining and documenting of operation procedures, new functionality and scope of development or customizing
The delivery of documentation to agreed standards, on time and error free

Customer Relationship

Providing technical advice and troubleshooting for MM / SD area / modules

Cross-training and presentations for colleagues and business key users

Delivering user guides and support documentation to business key users

Ensuring customer satisfaction with SAP solution and proposing enhancements based on customer requirements

Plan IT deliveries based on customer needs

Project Contribution

Working in a small group providing primarily technical and limited business support for project team

Preparing data for project teams based close co-operation with business key users

Coordinate small project activities and deliveries in MM / SD area / modules

QUALIFICATIONS & REQUIRED SKILLS

Practical experience with SAP is a must

Knowledge of Sales and distribution and material management processes as covered by SAP is a must

Knowledge of SAP iDocs, integration with other SAP modules, and monitoring is a must

Knowledge of SAP an interface building is an advantage

Practical experience with customizing SAP MM and / or SAP SD

Experience with other SAP modules is advantage

Experience with programming and / or database languages is advantage

Good knowledge of technologies and business processes used in specific domain

Performance and goal orientation is expected

Experience dealing with users and / or clients from both a business and technical perspective

Experience with SAP projects is beneficial

Good written and verbal communication skills and ability to listen and cooperate with other people

Great organizational skills including the ability to prioritize and coordinate delivery teams

Ability to work on his / her own initiative and within a team environment

Ability to investigate and analyze problems and propose solutions

A practical, methodical and structured approach to work

English language on at least upper-intermediate level

German language written and spoken is the advantage

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Sap Sd Consultant • Warsaw, Poland