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Customer technical support specialist with Czech
ConcentrixPOL Katowice, Global Office Park, Bldg C Flrs 2 & 321 dni temu
Opis pracyFluent in Czech (minimum C1 level) and English (minimum B2 level). Great interest in new technologies. At least 6 months of experience handling claims and consumer complaints. Solid understanding of Windows and MS Office. Employment contract with a full-time position. Work in a modern office at Global Office Park, right in the heart of Katowice. Comprehensive benefits package, including a MyBenefit cafeteria, private medical care (LuxMed), and life insurance. Comprehensive training to fully prepare for the role. Free language classes (English & Polish). Attractive bonus for recommending your friends to work with us.
Description
The Advisor I, Technical Support responds to basic and routine inquiries of a technical nature including hardware / software, or other designated client products. This position assists external users of the client's technical products or services by answering questions and solving problems involved in their use.
Your responsibilities
- Manage and resolve all all inbound and outbound phone calls, emails and chats with precision and care.
- Quickly Identifying and resolving troubleshooting product issues.
- Prepare comprehensive reports that outline technical challenges for service technicians.
- Check and prepare the resolution process of customers' technical issues.
- Assist customers with both warranty and out-of-warranty services, such as Fixed Price Repair, Extended Warranty, and Spare Parts.
Our requirements
What we offer
Location :
POL Katowice - Global Office Park-Bldg C Flrs 2 & 3
Language Requirements :
Czech (Required), English (Required)
Time Type : Full time
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Customer Support Specialist • POL Katowice, Global Office Park, Bldg C Flrs 2 & 3