SAP SD Specialist | Managed Services Operations

Description

Analyze and resolve complex technical issues related to SAP SD module and customer-specific solutions.

Provide 2nd and 3rd Line Support to address and resolve tickets related to SAP SD module and customer-specific solutions.

Conduct detailed problem analysis to diagnose issues thoroughly, understand root causes, and configure SAP systems to develop effective solutions.

Collaborate with 1st-Level support and other IT teams to ensure timely resolution of issues.

Foster strong relationships with clients by addressing support topics promptly and effectively.

Regularly analyze and report on ticket trends in the designated area to identify recurring issues and potential improvements.

Lead and execute minor projects and system changes tailored to meet specific customer needs and requirements.

Maintain comprehensive documentation of support issues, solutions, and project changes to ensure transparency and knowledge sharing.

Required Skills :

• Bachelor's degree in Information Technology, Business Administration, or related field.
• Expertise in SAP Sales and Distribution (SD) module with a focus on Order-to-Cash (O2C) processes, including Sales Order Management, Pricing, Billing, and Credit Management.
• Ability to configure and optimize SD functionalities such as customer master data, order processing, delivery processing, and post-sale activities to ensure a streamlined O2C pipeline.
• Experience in integrating SAP SD with other modules (as a plus) like SAP MM (Material Management) and SAP FI (Financial Accounting) to ensure alignment throughout the sales and financial operations.
• Capability to analyze business processes and implement enhancements or customizations that improve throughput and reduce lead times in the O2C cycle.
• Proficiency in troubleshooting SD-related issues and providing ongoing system support,
• Expertise in troubleshooting system issues and providing user training to enhance SAP adoption.
• Strong analytical skills to diagnose issues and develop effective solutions for complex problems.
• Ability to maintain and enhance customer relationships through effective communication and support.
• Familiarity with ticket management systems to track and manage support requests efficiently.
• Understanding of project management principles to successfully manage small-scale projects and changes.
• Excellent communication skills to interact with team members and clients, both verbally and in writing.
• Willingness to stay updated with the latest SAP developments and adapt to new tools and technologies.
• Ability to work independently and manage multiple priorities.
• SAP certifications in relevant modules (preferred).
• Understanding of ITIL principles and the overall managed service process.
• Very good command of English, both spoken and written. Knowledge of German will be an additional advantage.

By joining us you gain :

Work flexibility - hybrid working model, flexible start of the day, workation, sabbatical leave,

Development and upskilling - our full support during onboarding process, mentoring from experienced colleagues, training sessions, workshops and conversations with native speaker,

Medical and wellbeing program - medical care package, mindfulness, psychological support, education through dedicated webinars and workshops, financial and legal counseling,

Possibility to create your individual benefits package (a.o. lunch pass, concierge, veterinary package for a pet, massages) and access to a cafeteria - vouchers, discounts on IT equipment and car purchase,

3 paid hours for volunteering per month,

Additional paid Birthday Day off,

And when you start enjoying PwC as much as we do, you may recommend your friend to work with us.

Recruitment process :

CV verification

Screening phone call

Interview I

Interview II

Offer

If you are interested in this position, please send us your CV in English.

If you have additional questions, please contact us :

Please note that we do not collect resumes in our inbox.

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