As pioneers and global leader, Hiab is ambitious to write forward our success story, inspiring and shaping our industry. The world in which we operate with our class-leading products, intelligent services and innovative digital solutions is constantly changing.
Purpose of the position
- To provide administrative support to the front line activities of the sales team in the domestic market specifically around the order intake, order processing and invoicing.
- To liaise with customers to provide a consistently high level of service and be able to respond and adapt in a demanding commercial environment.
Main tasks and responsibilities
Process orders and proceed with change requests, issue necessary documentation and maintain the documentation flowOversee and coordinate ongoing equipment orders to end customers in the designated country of activity with the requirements of local sales teamMaintain an E2E approach over managed responsibilitiesCooperate and continuously communicate with sales representatives, customers, vendors and other internal stakeholders to execute sales operations smoothly and to provide timely solutions & repliesIdentify process improvement opportunities and support the implementationProvide good customer service for internal and external customers, and finding ways to improve the experienceExecute the defined KPI targetsObserve all safety procedures and instructions and assist in maintaining a safe working environment including the reporting of any accidents, hazards, near misses, defects or damages to Company equipment to your line manager or Health and SafetyWhat you’ll need to succeed
Education :
Relevant degree in related field or the equivalent through a combination of education and work experiencelogistics / industrial or technically oriented business administration)
Experience :
Min 2 years of relevant experience in the defined FunctionProven experience in stakeholders management on different levelsSAP system knowledge would be preferable but is not essentialCompetencies :
Ability to work independentlyCompetency in Google applications including Slides, Sheets, Docs and G-Mail.Business understanding and knowledge of KPI and customer success criteriaFluency in both written and spoken English and GermanSelf-starter & Self-motivated, proactiveStrong interpersonal and communication skills to effectively deal with internal customersAbility to drive and execute changeCaring, reliable and pioneeringGood sense for detailsWillingness to occasionally travelWhat We Offer
Working with specialists in an international environment;Comfortable workplace and friendly atmosphere;Medicover Healthcare package;Multisport for you and your family;UNIQA Insurance for life;Hybrid working system;Co-financing parkingOffice 5 minutes from SKM train station.