Order Management Coordinator

Order Management Coordinator

Entity : Daikin Europe Business Support Job Category : Customer Care and Technical Service Location :

Warsaw, PL

Job Requisition ID : 2059

Daikin Europe NV (DENV) is a subsidiary of Daikin Industries Limited, a Japanese multinational and worldwide the biggest producer and supplier of HVAC-R (heating, ventilation, air conditioning and refrigeration) solutions, including heating pumps and cooling technology.

DENV is Daikin’s sales, development, and production headquarters for Europe, the Middle-East and Africa comprising headquarter offices in Brussels and Oostende, 8 production plants, 24 sales subsidiaries and offices and a whole network of independent distributors and dealers across the EMEA region.

Daikin Europe Business Support (DEBS) is a branch of DENV located in Warsaw. As a competency center we aim at being one of the driving forces behind the processes transformation : optimization, standardization and automation in the areas of supply, service, master data, controlling, financial reporting and HR.

Main tasks, duties and responsibilities :

• Handing emailed quotations (based on information found in spare parts bank; wiring / technical diagrams),
• Handling the calls from customers and creating quotations,
• Part availability maintaining (initiate the action to improve the availability with FQS team),
• POD processing (Provide when requested by customers a POD ( Proof of Delivery) from various portals such as DPD and DHL websites),
• E-parts Order Management (Order maintenance of online orders, checking availability, adjusting plant locations to enable quicker delivery times, updating the text in the Order acknowledgment to resend to the customer),
• Dispute management (raising credit notes based on customer request),
• Outstanding order maintenance (Check on past due sales orders and initiate possible actions : plant change depending on availability, checking substitutions or sell out parts, STO or availability improvement request to FQS team, check the payment status with customer, check if all data in order are correct eg. Same plant if complete delivery was set).

Requirements :

Our Offer :