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Senior Customer Service Specialist with German

PPG Global Business Services Poland Sp. z o.o.Wrocław, dolnośląskie, Polska

6 dni temu

Opis pracy

Miejsce pracy : Wrocław

Your responsibilities

Communicating with customers through phone and e-mail
Make use of shared mailbox for business communication and categorize and archive messages in line with guidelines
Process orders in time (depending on segment, country and shipping location and customer segmentation) and respond promptly to customer requirements
Monitor orders making use of standard tools (ERP) and communicate and coordinate with stakeholders and customers as necessary
Assure export compliance check (Amber Road) is performed when creating delivery address or new partner
Log customer complaints in the CAIR system using the standard error codes
Take action and offer solutions to enquiries and complaints in compliance with delegation of authority, follow up to ensure resolution
Build sustainable relationships and trust with customers through open and interactive communication
Follow customer service best practices, procedures, PPG guidelines and policies and legal requirements
Maintaining a positive, empathetic and professional attitude toward internal and external customers at all times.
Prepare input for the daily meeting “daily huddle” of the team : priorities for today and hurdles.
Give feedback on the Mission Status Report, KPI’s, team results and open actions during the weekly or monthly meeting

Our requirements

Secondary education or higher and / or 2+ years of relevant experience (in Order Management or Customer Service)

Fluency in English and German

Familiarity with MS Office environment

Oracle or SAP knowledge would be considered an asset

Good communication skills

Cooperation within the team

Conscientiousness

Problem solving

Benefits

sharing the costs of sports activities

private medical care

sharing the costs of foreign language classes

life insurance

remote work opportunities

corporate products and services at discounted prices

corporate library

no dress code

video games at work

coffee / tea

drinks

leisure zone

extra social benefits

pre-paid cards

employee referral program

charity initiatives

family picnics

About the position

The Customer Service Specialist with German serves as the primary point of contact for customers, providing assistance, resolving inquiries, and ensuring a positive experience. They play a crucial role in maintaining customer satisfaction, fostering loyalty, and upholding the reputation of the company.

How to succeed in this role

Communication Skills : Excellent verbal and written communication skills, with the ability to convey information clearly, concisely, and professionally to diverse audiences.

Customer Focus : Strong customer orientation and a genuine desire to help and support customers, coupled with the ability to anticipate needs, exceed expectations, and build rapport.

Problem-Solving Abilities : Effective problem-solving skills, with the capacity to analyze situations, identify root causes, explore solutions, and implement resolutions in a timely and proactive manner.

Attention to Detail : Keen attention to detail and accuracy in processing orders, handling transactions, and documenting information, with a commitment to minimizing errors and ensuring quality.

Interpersonal Skills : Strong interpersonal skills, including empathy, patience, and tact, to interact professionally and respectfully with customers, colleagues, and stakeholders across various channels and situations.

PPG Global Business Services Poland Sp. z o.o.

The PPG Way

Every single day at PPG :

We partner with customers to create mutual value.

We are insightful, dedicated and proactive. We have intimate knowledge of the market and our customers. We focus on practical solutions that make a difference.

We are “One PPG” to the world.

We are better and stronger together. We leverage our scale to reach new markets and introduce innovative technologies as we differentiate and disrupt our markets.

We trust our people every day, in every way.

We enable and empower our people to make the right decisions. We are inclusive, transparent and respectful. Our feedback is clear and actionable.

We make it happen.

We have a passion for winning. We achieve. We deliver with discipline and integrity. We bring our best energy to our work. We decide and act intelligently and quickly.

We run it like we own it.

We respect one another by being responsible and accountable. We always act in the best interest of our company, customers, shareholders and our communities.

We do better today than yesterday – everyday.

We continuously learn. We develop our people to grow our businesses.

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Customer Service Specialist • Wrocław, dolnośląskie, Polska