XTB is a global company from the financial industry, focusing on online trading of financial instruments. We are the largest FinTech in Poland and a leader in Central and Eastern Europe, and the range of our operations covers several countries, including Asia and South America. At XTB, we focus on the development of our employees, giving them opportunities to gain knowledge and skills in various fields, as well as offering a number of training and development programs. If you are looking for challenges and want to gain valuable experience in an international business environment, XTB is the right place for you.
Job description
Your responsibilities :
- providing excellent customer service (supporting Portuguese clients)
- building up positive relationships with customers
- resolving issues in a timely manner and ensure high levels of customer satisfaction
- providing explanations in relation to customer complaints (both written and by phone)
- monitoring of the situation on financial markets
- working with the CRM system (verification and completing clients data)
- cooperating with external XTB branches and internal departments
Our requirements :
Portuguese language - native or proficiency level requiredresponsibility and ability to multitask, prioritize and close tasks quicklystrong communication, interpersonal and negotiation skillsresponsibility and ability to multitask, prioritize and close tasks quicklygood knowledge of MS OfficeAdditional (would be an advantage) :previous experience in a customer service roleknowledge of financial markets and XTB’s core businessWe offer
full-time employment agreementgreat learning opportunity in cooperation with multinational units of the companywork in an internationally known company with a well-recognized brandall the required tools and training required to be successfulpossibility of developing inside the company’s structurersBenefits
private medical caresharing the costs of foreign language classessharing the costs of professional training & coursesremote work opportunitiesno dress codevideo games at workleisure zonebirthday celebration