Principal Release Engineer

From the merger of two leaders in the CX space, ASPECT Software and Noble Systems, comes ALVARIA. A new global force delivering leading edge Customer Experience and Workforce Engagement software as well as cloud services technology solutions for enterprise Contact Centers. We blend the agility of a start-up mentality with the stability of an established enterprise, challenging the market with renewed thinking and best-of-breed business solutions.

Our solutions simplify and improve the customer and agent experience. Our complete suite of Contact Center and Workforce Engagement & Optimization solutions helps companies keep agents engaged while providing exceptional customer service experiences. Our flexible, highly scalable applications for interaction management, IVR / self-service, chatbots / AI, workforce optimization and more, are available on-premises or in any hosted, private or public cloud environment.

Make a Difference

Our people define who we are. The curious, driven, creative, fun individuals who are drawn to ALVARIA bring skills sets and cultural differences from around the world. They love innovation, challenges and empowering our customers to engage seamlessly and efficiently — every member of our team is dedicated to creating amazing customer contact experiences - for our customers and our customers’ customers. If you like developing new solutions and turning big ideas into reality, ALVARIA is the place for you. At ALVARIA, you’ll work with smart and motivated people to make a difference for the companies we serve.

Principal Release Engineer

GENERAL SCOPE & SUMMARY

The Source Code Release Management (SCRM) team is responsible for version control, automated software builds and deployment, application security tools, defect tracking systems, and work productivity tools critical to Alvaria. The Principal Release Engineer is expected to contribute as a team member, providing technical expertise and guidance in the tools and technologies we support. The Principal Release Engineer is also responsible for responding to and solving server / application performance issues and outages, providing user account administration, build failure problem resolution, as well as ongoing system maintenance and updates.

The ideal candidate brings a passion for technology and software, strong communications skills, and a service-oriented work ethic to support our Development, QA, IT, SRE and Cloud Operations teams.

PRIMARY ROLE & RESPONSIBILITIES

• Perform day to day administration of GIT
• Administer Atlassian tools infrastructure for Bitbucket, Jira, Jira SM, and Confluence
• Perform periodic updates and maintenance on version control system and application build servers (Jenkins servers / agents)
• Work with SQL databases, performing archiving, backup, and cleanup maintenance tasks
• Design and code infrastructure automation scripts for provisioning, scaling, building, testing, and delivering software in a CI / CD environment
• Ensure operational servers are up to date with 3rd party and core (e.g. Java JVM) foundational software components
• Administer Application Security software (Nexus Repository Manager, Nexus IQ, and Fortify)
• Configure SAST and 3rd Party security scans
• Administer AWS Cloud infrastructure (EC2, RDS, S3, IAM, etc.)
• Write internal documentation and procedures for ongoing build and operational server maintenance
• Interact with internal cross-functional members (e.g. Development, SRE, IT) to better understand system issues and / or necessary modifications

REQUIRED SKILLS & TOOLS

NICE TO HAVE