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Customer Support Specialist with Swedish in the retail industry.
ConcentrixSzczecinPonad 30 dni temu
Opis pracyFluent Swedish (C1) and English (C1) – both written and spoken. Excellent communication skills and the ability to clearly explain solutions. Strong analytical and problem-solving mindset. Patience, empathy, and emotional resilience. Typing speed of 150+ keystrokes per minute and solid computer literacy. Availability for full-time on-site work in Szczecin. Employment based on a labor contract Salary : 10800 PLN gross per month Engaging trainings Benefit package : private healthcare by LuxMed, MyBenefit with monthly budget, private life insurance, MultiSport, fruits on Wednesdays and occasionally Pizza Days Talent Development Program : a transparent career paths and promotions CNX Academy : with mentoring program CNX University : with unlimited online trainings available Refer a friend : bonus for recommending a friend up to 4000pln Amazing work culture : we celebrate cultural differences among us and have plenty of integration events onsite Modern office in the heart of Szczecin center
Opis stanowiska
podany przez pracodawcę :
- Deliver written customer support via email for the Swedish market.
- Investigate and resolve customer issues by reviewing past interactions and using internal tools.
- Process manual refunds and address GDPR-related complaints with care and accuracy.
- Ensure every customer interaction is professional, empathetic, and solution-focused.
- Work with multiple systems efficiently while maintaining a high level of precision.
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Customer Support Specialist • Szczecin