Senior Analyst - Customer Service with French (m / f / x)

Job Description :

The Impact You’ll Make in this Role

As a Senior Analyst - Customer Service With French you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world.

Here, you will make an impact by :

Proactively managing customer relationship and be the single point of contact for all queries and issues encountered, maintaining relationship with customers by understanding, anticipating and identifying their service needs

Proactively handling customer transactions related to order management, order status, inquiries regarding backorders and proofs of delivery, notifying the customer of any order issues, including updating customer portals as necessary

Reviewing purchase order requirements to ensure compliance with 3M terms and conditions and liaise with the business on customer relationship management via Salesforce functionalities

Preparation and reviewing of the respective reports, internal and external dashboards and with clients during meetings in which you participate, conducting service process analysis and driving cycle time and OTIF improvements

Collaborating with all internal logistics, Customer Issue Resolution and collection team and business stakeholders to guarantee service quality and to resolve claims

Participates in customer meetings to identify areas of opportunity to improve customer satisfaction, communication, and efficiency.

Your Skills and Expertise

To set you up for success in this role from day one, 3M is looking for candidates who must have the following qualifications :

Equivalent professional experience in Customer Service (B2B preferred, min. 2-3 years)

Strong skills of SAP (ERP system), Salesforce (CRM system)

Fluency in English and French; knowledge of Dutch language will be an asset.

Additional qualifications that could help you succeed even further in this role include :

Ability to work in culture of compliance

Proactive approach to job responsibilities

Logical and organized approach to tasks

Ability to prioritize workload

Problem-solving skills.

Supporting Your Well-being

3M offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.

Private medical care

Life insurance

Retirement scheme

Multisport card

Opportunity to work globally as part of an international organization

Work in a respectful, inclusive and friendly environment with open door policy

Professional training and onboarding package

Supporting your professional development, possibility to gain certifications / co-founding studies

Supporting your work-life balance through being a part of community groups, CSR actions, volunteering

Internal integration events

Holiday Bonus

Job specifics :

Location : Wrocław, MidPoint 71, Powstańców Śląskich 9

Work Your Way : Hybrid – minimum 2 days per week / 8 days per month in office

Does this opportunity and our innovative 3M culture align with your career aspirations?

If so, we encourage you to apply and embark on a journey of creativity and growth with us.

We look forward to hearing from you!

Resources for You

For more details on what happens before, during and after the interview process, check out the Insights for Candidates page at If you have further questions please reach out to Max (our AI Virtual Assistant) via our Career Page.

Dowiedz się więcej o naszych innowacyjnych rozwiązaniach na : , Facebooku i LinkedIn @3M.At 3M, we believe diversity & inclusion are essential to innovation. We seek and value differences in people! This Job ad is addressed to all potential candidates. As an equal opportunity employer 3M will not discriminate against any applicant for employment on the basis of race / ethnicity, nationality, religion, sex, gender identity, sexual orientation, pregnancy / maternity-related matters, age or disability, or any other relevant characteristic protected under applicable local law.