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German Customer Service Representative (Tourism project)

German Customer Service Representative (Tourism project)

SpeakitGdańsk, pomorskie, Polska
13 dni temu
Opis pracy

German Customer Service Representative (Tourism project)

Miejsce pracy : Gdańsk

Your responsibilities

  • Comply with the company’s policies and procedures to meet statutory, quality and business requirements within the overall strategy and objectives
  • Responsible for dealing with all customer enquiries ensuring the highest levels of service are provided to Customers
  • Answer inbound calls and emails within guidelines / goals established by the client and contact center management
  • Complete daily tasks as allocated in an efficient and timely manner
  • Maintain accuracy and security of customer information on the database
  • Provide friendly and efficient service to the worldwide Airbnb community
  • Be a first point of contact to handle and resolve customer issues
  • Identify and escalate issues appropriately
  • Compose thoughtful and accurate messages or customize prepared responses to customer emails
  • Research information and troubleshoot problems using available resources
  • Arbitrate in situations between users
  • Monitor and control numerous concurrent tasks in tandem
  • Proactively and independently work to meet targets and goals

Our requirements

Education

  • Preferable college degree or related work experience

    • Languages proficiency

  • German native / advanced level;
  • English advanced level

    • Experience Target

  • Previous experience in customer services
  • Computer literate

    • Skills

  • Excellent listening and written / oral communication skills in supported languages
  • A motivated and enthusiastic personality
  • Self-organized, planning and prioritization skills
  • Patience, empathy, and a unique ability to manage stress
  • Ability to work under pressure and adapt quickly to adverse situations
  • Technical aptitude and the ability to pick up new technology quickly
  • Able to follow guidelines and instructions
  • Ability to keep calm and clear-headed in critical situations
  • Ability to demonstrate confidence when imparting information or dealing with troubled callers

    • Knowledge / Abilities

  • Knowledge of and experience with measuring and improving customer satisfaction and loyalty across broad functional areas and diverse geographies
  • Familiarity with ticketing systems
  • An element of gravitas
  • Experience with policy work, or help resource project management
  • Previous, demonstrable experience with creation of online help resources
  • Life experience to apply to managing situations
  • Early adopter of technology
  • Ability to put callers at ease
  • Makes the customers feel confident that their needs are being met
  • Dependable, reliable and able to perform duties with minimum supervision
  • Ability to interact positively with peers and supervisors

    • What we offer

  • Onsite position
  • Full time and Part time options
  • Attractive salary
  • Retention bonus once every 6 months
  • Retention bonus after one year of employment
  • Up to 5% performance bonus per month
  • Rotational working hours between 7 am to 9 pm, 5 days per week
  • No relocation package
  • Multicultural work environment

    • Description

    Are you fluent in German and passionate about delivering exceptional customer experiences? Join our dynamic team in Gdańsk, Poland, as a Customer Service Specialist supporting Airbnb users. In this role, you'll be the first point of contact for guests and hosts, helping to create memorable travel experiences through thoughtful, solution-oriented support. Whether it's resolving booking issues or guiding users through the platform, your empathy and communication skills will make a real difference. If you're ready to bring your language talents and customer-first mindset to a global brand, we’d love to hear from you.

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