Publishing Operations Specialist (Warsaw or Krakow)

Who we are

At Frontiers we are on a mission to make all science open, enabling the research community to develop the solutions we need to live healthy lives on a healthy planet.

Frontiers is one of the world's most cited publishers. Our articles have been viewed more than 3.7 billion times, reflecting the power of research that is open for all.

Join the publishing revolution.

Follow the links below to learn more about our work.

What we can offer you

At Frontiers our working model for new roles is hybrid, offering flexibility to work from home while staying connected through our office hubs in key locations. This approach reflects our commitment to productivity, trust, and a collaborative team culture.

We provide a range of benefits across our global locations, including but not limited to :

4 additional wellbeing days in addition to existing annual leave allowance

Access to learning platforms and dedicated learning & development time

A range of wellbeing initiatives, including free online yoga classes and an employee assistance plan

Employees can dedicate three days each year to volunteer

Additional benefits depending on your location (e.g. pension plan and private medical care)

The Role

We are seeking a driven, new team member to join our Peer Review department . You will be contributing to making Science Open by ensuring the rapid dissemination of high quality and valid articles. Ensuring a timely and thorough review process for all submitted manuscripts within a portfolio of journals or journal sections and providing professional customer service to our authors, reviewers and editors, assisting them through the process and supporting them with their queries. Peer review needs to be efficient, rigorous, fair, constructive, accountable, and transparent for everyone involved.

What you will do

Monitor the peer review process of manuscripts through the peer review platform.

Respond to priority queries and manage delays relating to the review process from editors, reviewers, authors and colleagues in other departments.

Carry out quality control checks to ensure rigorous peer review with no conflicts of interest.

Collaborate with internal departments to ensure a smooth peer review pipeline, and provide recommendations for peer review process improvements or escalate to the Peer Review Manager as needed

Proactively suggest data-driven recommendations for continuousworkflow improvements to the Peer Review Manager

Implementing and adopting process updates when approved by the Peer Review Manager

Profile and invite appropriate reviewers and editors to participate in the peer review process on incoming manuscripts.

Manage the manuscript pipeline holistically and solve blockers to ensure an efficient and seamless experience for editors, reviewers, and authors.

Be accountable for your performance to individual and team targets.

Requirements

Experience in an office environment, preferably in customer-facing roles

Excellent communication and presentationskills bothwritten and verbal (English language)

A target driven and results oriented mindset, comfortable working in a dynamic environment.

Highly organized and proactive in solving problems and delivering excellent sercive

A team playermentality, at ease collaborating proactively with colleagues remotely, across a range of international settings.

Able to work under tight deadlines whilst delivering a high standard of quality and accuracy

Able to set priorities and work independently

Growth mindset, embraces change with a positive attitude

Upholds high standards of professionalism in the workplace

Knowledge of customer relationship management (CRM) software such as Salesforce

Awareness of and commitment to Frontiers’ mission would be an advantage

Experience in publishing would be an advantage.