Operations Specialist with German

About Planet

Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers.

We create great experiences for the millions of people who use our payments, software, and tax-free solutions every minute of every day.

Planet empowers its customers to deliver great customer experiences by combining payments and software in ways that drive greater loyalty, increase revenue and save time.

Founded over 35 years ago and with our headquarters in London, today we have more than 2,500 employees located across six continents serving our customers in more than 120 markets.

Function overview

As Operations Specialist at Planet, you'll be responsible for supporting customers in running their business through installing software systems, troubleshooting issues, answering support queries as well as training customer’s staff on software and payments solutions.

What will you do

Implement our property management software and payments products to our customers (hotels and retail stores). This includes system setup, troubleshooting of potential issues as well as training customer’s staff on using our software and platforms

Take ownership of resolving customer inquiries coming through calls and ticketing system (Salesforce)

Communicate articulately and maintain a friendly tone, even in high-pressure situations

Uphold a customer-centric approach, consistently striving to deliver exceptional service

Foster effective communication and collaboration within the team

Be flexible with your schedule, including availability for shifts and weekends

Who you are

You have a passion for learning. We will bring in-depth training for this role, and you will bring your customer and / or hotel or payments industry experience

Possess friendly, polite, and respectful manners, with excellent communication skills, demonstrating a strong service orientation towards our customers

Display a keen affinity for IT and a willingness to embrace new technologies, coupled with logical and analytical thinking for effective problem-solving

Work independently with a structured and organized approach, while also being proactive in driving solutions and improvements

Uphold a sense of responsibility and reliability in all tasks, operating with honesty, loyalty, and integrity at all times

Demonstrate critical thinking abilities, contributing to a helpful work environment and maintaining a strong awareness of quality standards

Professional experience in Hospitality sector (Front office / reservations) would be an advantage

Professional experience in customer facing roles, ideally in payments / finance organizations would be an advantage

Confident knowledge of the German and English language, both written and spoken (at least C1)

Why Planet

Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.

Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce. We would love to hear from you – Apply now.

At Planet, we embrace a hybrid work model, with three days a week in the office.

Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.