SuccessFactors Consultant

As a global leader in facilities services we connect people and places to make the world work better. Whether directly or indirectly, you’ll play a vital role in supporting our placemakers in delivering exceptional workplace experiences for our customers. Together, we make space for people and businesses to thrive.

Want to know how a facility management company is powered by technology?

At ISS Tech Team we are investing in innovative and integrated technological solutions for the facility management industry with a tech team headquarted in Copenhagen, Warsaw and Porto. Our Porto hub is the first space dedicated specifically to software development and acts as a powerhouse where our employees test and implement products for over 40,000 clients and 350,000 placemakers around the world.

Your Role as SuccessFactors Consultant :

The specialist has a fundamental understanding of the customer HR IT landscape and can quickly assess if a question is IT related or process related. The specialist will interact with the end user (customer) and dispatches incidents and work together with Level 2 when needed for additional specialist expertise. The specialist to understand ISS’s ways of working and solution within SuccessFactors.

Location : Porto, Portugal or Warsaw, Poland

Work type : On-site

What will you do :

• Participate in incident and problem solving requested from end users (customers).
• Conduct Initial diagnose to solve incidents, perform functional validation that the issue is relevant and either IT related or process related.
• Evaluate if all information that is required for Level 2 is available before dispatching.
• Work with unassigned cases in Jira, reassign, dispatch and comment as required.
• Provide “how to” guides to customer when the incident has a known resolution.
• Solve simple locked workflow issues in Employee Central.
• Explain to end users the main data flows in the HR IT system landscape.
• Perform regression testing on solved incidents by Level 2 and Level 3 support.
• Update FAQ, knowledge articles and workbooks as needed.

What makes you fit :

What we offer :

Why ISS :

At ISS, we are more than just a service provider of cleaning, food, workplace and technical services, we are a partner in our customers’ success. By creating exceptional service moments and transforming workplaces into spaces where employees feel valued, engaged and productive, we enhance productivity and help our customers to attract talent and grow their businesses. This begins with our own people through training, career development, and a supportive culture – empowering them to deliver outstanding service. We know that when our people thrive, they create spaces where our customers’ employees and businesses thrive too.