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Customer Service Representative with Latvian
Antal Sp. z o.o.Kraków, Polska10 dni temu
Opis pracyEnthusiastic, communicative people that are willing to support our customers Latvian language at C1 / C2 level is a must, together with English at minimum B2 level Excellent knowledge of additional European language Not afraid of facing new challenges or opportunities With an enthusiastic approach to teamwork and focus on internal and external customers Knowledge of MS Office applications, especially Excel and PowerPoint is needed Previous working experience would be an asset for us Consistently meeting or exceeding established quality standards Hybrid Work model (3 days from office) Private medical care in LuxMed Group MyBenefit Cafeteria Platform (with Multisport card available) Group Life Insurance Additional day off for your Birthday Additional two days off per year for voluntary activities of your choice Employee discount, Annual Bonus depending on the yearly company and individual performance Various portfolio of internal&external trainings : professional certifications, access to the e-learning platform Possibility of growth inside of organization International team environment Numerous company events and office initiatives Family atmosphere with no formal dress code Attractive office location
Responsibilities
- Provides excellent customer service to support them in building a successful company business
- Handles enquiries and requests, Customers and Prospects via different communication channels in direct conversations and in writing
- Receives, documents, and responds to questions related to products, promotions, orders, invoices, payments, returns, incentives, terms and conditions (by using our knowledge management resources)
- Supports users with online platforms, receiving, documenting and reproducing incidents, and resolving them in close cooperation with Technology department
- Contributes to projects in various departments outside of regular responsibilities
- Directs unresolved requests and enquiries to further support levels and to other departments
- Protects personal database and applies legal requirements in regard to personal data protection
- Generates innovative ideas and solutions that will improve customer satisfaction and support an environment that embraces continuous improvement to drive customer value
- Assists other team members to leverage and develop their capabilities
- Contributes to Quality Assurance and Training-related tasks outside of regular responsibilities to enable customer service meet our quality standards
Our requirements
What we offer
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Customer Service Representative • Kraków, Polska