Polish-Speaking Sales Team Leader wanted in Gdańsk!

Join Our Team as a Polish-Speaking Sales Team Leader in Gdańsk!

Position : Sales Team Leader with Polish

Location : Gdańsk, Poland

Work Model : Fully on-site

Employment Type : Full-time

Are you an inspiring leader with a passion for sales? We are seeking a Polish-Speaking Sales Team Leader to join our dynamic team in Gdańsk and drive success in our sales operations!

What You will Do :

Performance Management : Continuously review and manage absenteeism and attrition for all Sales Advisors, ensuring return-to-work and exit interviews are conducted.

Monitor Performance : Oversee the work performance of all Sales Advisors and conduct quarterly performance reviews, along with monthly one-on-one meetings.

Recognition and Rewards : Ensure Advisors are recognized and rewarded for their outstanding achievements.

Goal Direction : Provide clear guidance aligned with the teams sales goals and foster open, two-way communication.

Team Environment : Cultivate a supportive and team-oriented environment where Advisors take pride in their work.

Employee Satisfaction : Implement and review actions from employee satisfaction surveys.

Coaching and Development : Coach, motivate, and develop Sales Advisors, offering opportunities for skill expansion and career growth.

Call Monitoring : Monitor Advisor calls to ensure quality and adherence to standards, whether via deskside or remote.

Client Communication : Ensure timely communication of any client or campaign issues to the Operations Manager.

Client Satisfaction Improvement : Take appropriate actions to enhance client satisfaction survey scores and implement GOS processes.

Who Were Looking For :

Language Skills : Excellent communication skills in English and C2 Polish.

Leadership Experience : At least 1 year in sales operations or team leading (ideally in B2B), managing both internal and external stakeholders.

BPO / Contact Centre Experience : Minimum of 3 years in a BPO or contact center environment.

Dynamic Personality : A vibrant and resolute personality to effectively lead and coach a team.

Sales Operations Knowledge : Strong understanding of B2B sales operations and experience with sales KPIs.

Adaptability : Ability to thrive in a fast-paced international environment, with a drive to make an impact and share best practices.

Time Management : Effective prioritization and time management skills, especially under pressure.

What We Offer :

Collaborate with Top Brands : Opportunity to work with leading brands in the market.

Competitive Compensation : Attractive remuneration package.

Healthcare Benefits : Access to private medical healthcare.

Engaging Role : Play a key role in shaping B2B sales for major partners.

Professional Development : Ongoing opportunities for professional growth.

Relocation Support : Assistance available if needed.

Dynamic Team : Join a dedicated and motivated team.

Modern Office : Work in a modern environment in Oliwa, equipped with advanced workstations, free beverages, and fresh fruit.

Ready to lead and inspire a high-performing sales team? Apply now to become a vital part of our Gdańsk team! Your journey to impactful leadership starts here!