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Account Executive

Account Executive

RELXPoland, EL Warsaw
22 dni temu
Opis pracy

About the role

As an Account Executive at LexisNexis Risk Solutions, you'll play a crucial role in our client retention and growth strategy. Managing your own portfolio of accounts, you will build strong client relationships, take full ownership of the renewal cycle, and identify upsell opportunities. You'll act as a trusted advisor, confidently engaging with clients at all levels while coordinating with internal teams to ensure a seamless customer experience. If you're detail-oriented, proactive, and customer-focused, this is a fantastic opportunity to make an impact.

Responsibilities :

Client Relationship Management & Renewals

  • Act as the main point of contact for a portfolio of clients
  • Build strong, long-term client relationships and ensure high satisfaction
  • Manage the full contract renewal process with accuracy and timeliness
  • Monitor client activity to identify potential risks and take proactive action
  • Collaborate with internal teams to resolve issues and deliver a seamless experience
  • Maintain accurate forecasts and contribute to overall sales performance

Upselling & Cross-Selling

  • Identify opportunities to grow accounts through upsell and cross-sell strategies
  • Keep CRM systems up to date with qualified opportunities and account insights
  • Support sales and marketing campaigns by promoting relevant solutions to clients
  • Customer Onboarding

  • Guide new clients through a smooth onboarding process
  • Conduct welcome calls and deliver tailored product training
  • Coordinate internal support to respond quickly to client queries during onboarding
  • Requirements / Qualifications :

    Essential :

  • Fluent in English and Russian and / or French
  • Detail-oriented and highly organised, with the ability to juggle multiple priorities
  • Strong relationship-building and communication skills, especially over the phone
  • Proven experience in meeting or exceeding sales / renewal targets
  • Proactive and adaptable, comfortable working both independently and in teams
  • Desirable :

  • Experience with Salesforce or similar CRMs
  • Background in account management or client-facing roles with senior stakeholders
  • Familiarity with eLearning platforms such as Brainshark or Highspot
  • We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our or please contact 1-855-833-5120. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams . Please read our .

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    Account Executive • Poland, EL Warsaw