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Senior Manager - Product Performance Service Agreements

Senior Manager - Product Performance Service Agreements

INNIOWarszawa, mazowieckie, Polska
4 dni temu
Opis pracy

Senior Manager - Product Performance Service Agreements

Miejsce pracy : Warszawa

Your responsibilities

  • Lead the CSA Product Performance Team of 3 direct reports
  • Optimize service contract life cycle management tools, service cost catalogue, pricing target setting as well as processes
  • Enhance CSA contract templates and special release rules to boost revenue
  • Collaborate with Service Finance for performance reviews and pricing strategies
  • Conduct performance reviews and manage team objectives

Our requirements

  • Bachelor’s or Master’s in engineering with business experience
  • Fluent in English (both written and spoken) Geman language skill is an advantage
  • Very strong experience in service operations, preferably in the energy sector
  • Highly proficient commercial and technical background
  • Proven track of successful managing diverse, cross functional and multidisciplinary teams and managing large scale projects
  • Strong analytical, project management, and change management skills
  • Ability to interact smoothly at all levels of the organization

    • What we offer

  • Innovative, international work environment
  • Permanent contract (subject to probation period)
  • Technology and tools to enhance role effectiveness
  • Attractive employee benefits : Holiday allowance, Christmas bonus, Private Medical Healthcare, Multi-sport card with employer contribution
  • Supported learning and practical training sessions
  • Overtime paid as per regulations

    • INNIO

    As a Senior Manager - Product Performance Service Agreements at INNIO you will be responsible for strategic service decisions to enhance customer satisfaction and EBITDA for the global service agreement. This role involves leading a team of 3 people, managing the Service Contract Life cycle Management Tool, and ensuring data accuracy in the Service Cost Catalogue. The Senior Manager oversees Contract Service Agreements (=CSA) templates and special release rules, collaborates with various departments, and handles the entire resolution cycle for service cases. Key responsibilities include optimizing service tools, improving contract templates, and managing & developing team performance.

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