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Service Contracts Operations Specialist

Service Contracts Operations Specialist

RevvityKrakow (City), Poland
Ponad 30 dni temu
Opis pracy

Key Responsibilities :

  • Creates service contract quotations for customers, Service Sales and Service.
  • Modifies service contract quotes
  • Verifies that any discounts provided on the quote and / or contract conforms to the Revvity’s discount approval matrix and process.
  • Validates the data integrity of purchase orders versus quotes and Revvity policies
  • Booking service contracts and communicating contract confirmations to customers
  • Planning PMs after booking contract
  • Maintain information on customer assets and customer contacts
  • Utilizes and explores best practices concerning bids, credit analysis, and safety registrations, booking contracts and records retention.
  • Timely maintenance of all records in SAP, SFDC, or any other Sales Automation tools to support field in providing accurate forecasting.
  • Manages external and internal queries in a professional, client-oriented manner (request for quotes, pricing, T&C’s, etc.)
  • Works closely with the various departments early in the contract process to develop proposals, oversee preparation of contracts, monitor progress, discuss potential operational issues and develop follow-up plans to address such issues.
  • Managing invoice disputes linked to service contracts
  • Management of service warranty extensions and modification of point of sale service contracts
  • Maintain the controlled documents linked to service contracts quotes & service contracts

Basic Qualifications :

  • Bachelor’s Degree OR
  • 2+ year’s Administrative experience in a sales environment.

    • Preferred Qualifications :

  • Proficient with MS Office Suite, Specifically Excel and Word.
  • Experience working with a CRM, sales automation software, and SAP.
  • The ability to develop solutions to problems.
  • Be able to accurately and quickly manage specific tasks through prescribed processes and use critical thinking to bridge process gaps on non-standard tasks.
  • Strong to attention to detail, working accurately and efficiently
  • Effective communications skills at all levels of an organization, including the ability to solicit information and translate business needs into technical solutions.
  • Be able to work under pressure with minimal supervision to meet deadlines, including multitasking in a high volume transactional environment.
  • Be able to re-order project priorities on short-notice and adapt to changing requirements.
  • Pro-actively suggest process improvement opportunities
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    Operation Specialist • Krakow (City), Poland