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AV Client Support Coordinator
NTIATIVE sp. z o.o.Kraków, Lesser Poland, Poland25 dni temu
Opis pracyVideo / Audio Conferencing Schedule and initiate both scheduled and ad-hoc video meetings Conduct test calls for all booked VC sessions when needed Provide remote training and testing for new and existing users / sites Assist users remotely when connection issues occur and offer alternative connection methods VC Maintenance and Support Collaborate with the global service team to troubleshoot and resolve issues Keep detailed logs of faults for reporting and monitoring Conduct regular health checks and follow up on unresolved VC faults Maintain ongoing communication with users during incident resolution Administrative Duties Act as a dedicated point of contact for global client VC inquiries Respond to technical and usage-related questions by phone and email Coordinate system relocations and reconfigurations as needed Manage distribution lists and proactively monitor communication channels Capture logs and network information when diagnosing issues, and coordinate with technical teams Support maintenance of the global video conferencing environment Solid understanding of professional AV, VC, and unified communication systems Ability to work independently and collaboratively within a team Strong communication and interpersonal skills Excellent multitasking and organizational abilities High attention to detail Strong problem-solving and troubleshooting skills Choice of employment type : Employment Contract (UoP) or B2B up to 6500 PLN / month Fully on-site work in a modern office in Krakow Working hours : 8-hour shifts, scheduled between 07 : 00 and 19 : 00 Shift times : 07 : 00–15 : 00 / 08 : 30–16 : 30 / 11 : 00–19 : 00 Comprehensive benefits package, including private healthcare, life insurance, and other corporate perks Friendly and inclusive team environment Opportunities for professional development in a global organization
about-project :
- We are a global provider of audio-visual and unified communications solutions, acting as a trusted technology advisor to some of the world’s leading organizations. With over 25 years of experience, we design, develop, integrate, and support advanced AV environments that enable secure, reliable, and flexible collaboration.
- Joining our team means becoming part of a collaborative, inclusive, and growth-oriented environment. We invest in professional development, value diverse perspectives, and foster a culture where every voice is heard.
- As we continue to expand our relationship with a major international client, we are looking for a new colleague to join our Krakow-based team. This role serves as the first point of contact for both internal teams and client stakeholders. Responsibilities include managing incoming calls and emails, launching and troubleshooting video meetings, logging and escalating technical issues, and maintaining communication with global teams in a 24 / 5 environment.
- You will work closely with international service teams and AV operations to develop technical expertise and become familiar with our standards and procedures.
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Av Client Support Coordinator • Kraków, Lesser Poland, Poland