InRiver PIM Operations Manager (Senior / Lead) ID33530

Job Description

AgileEngine is one of the Inc. 5000 fastest-growing companies in the US and a top-3 ranked dev shop according to Clutch. We create award-winning custom software solutions that help companies across 15+ industries change the lives of millions.

If you like a challenging environment where you’re working with the best and are encouraged to learn and experiment every day, there’s no better place - guaranteed! : )

WHAT YOU WILL DO

• Conduct regular training sessions to equipe new and existing users with a thorough understanding of InRiver PIM, including core concepts and essential tasks.
• Create and maintain training materials, including step-by-step guides, video tutorials, and FAQs, tailored for various business functions.
• Provide hands-on support during onboarding, helping users to confidently manage tasks like product text updates, badge management (e.g., “bestsellers,” “new”), and assortment adjustments for events (e.g., Mother’s Day).
• Ensure accurate updates to translations and product images within the InRiver system, coaching users on how to make these updates independently.
• Troubleshoot and resolve user issues related to InRiver PIM, working closely with internal PIM experts when needed.
• Track and document common challenges and training needs to continuously improve the onboarding and training program.

MUST HAVES

NICE TO HAVES

THE BENEFITS OF JOINING US

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Requirements

Minimum of 3 years‘ experience in data management, 5 years‘ experience in PIM tools, with strong foundational knowledge of PIM principles. Proficiency in InRiver PIM, with hands-on experience managing product data updates. Advanced Excel skills. Excellent interpersonal and communication skills, with a proven ability to build strong relationships with brands and key stakeholders. Strong presentation and documentation skills : proficiency in creating PowerPoint presentations and other training materials; skilled in delivering presentations to large groups, both in person and on virtual platforms; capable of translating technical capabilities into clear, compelling business benefits. Fluent in written and spoken English.