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ADTS Engineer (German speaking)

AvientPoland

21 dni temu

Opis pracy

Job Summary

As part of the commercial team, the principle function of the ADTS (Application Development & Technical Service) is to provide a world class Technical Service for all ColorMatrix / Avient customers in Germany, Switzerland and Austria. Each region within the EMEA area operates a ‘sales cell’ structure where a Regional Account Manager, ADTS Engineer and Customer Service Sales Support Representative work together to deliver the overall regional sales budget.

The ADTS Engineer is mainly responsible for; converting new customers to ColorMatrix / Avient metering systems and products, conducting new product and equipment trials (internal and external), attending customer sites for maintenance visits, technical and commercial meetings, problem solving, training, refurbishing equipment and managing complaints as required.

The role is home office based with between 60-80% travel to customer sites. This will include customers located in Germany, Switzerland and Austria. This is an exciting opportunity for an individual who is keen to learn and develop both their technical and commercial skills. On the job as well as internal and external training is given as part of the growth and development of the successful candidate.

The role comes with a company car, mobile phone and laptop.

Essential Functions

On-site technical service / support including :

Manage product trials
Equipment audits / maintenance
Customer stock control support
Safety analysis
Data analysis
Customer training
Process optimization
Complain management

Remote support including :

Project planning

Trial planning / preparation

Technical support – email, telephone

Communication of all customer interactions (Internal written technical reports)

Project planning for high value sales opportunities

Management and resolution of customer complaints / technical issues

Commercial management of allocated customers within the sales region including :

Arranging specific product samples

Preparation of a written product trial plan

Selection of the correct equipment items for the specific application

Efficient planning of travel and work schedule

Attendance and input at weekly 'cell' meeting and implementation of subsequent actions

First point of contact for customer quality issues and recommendations on the next steps to the 'cell'

Demonstrating ColorMatrix / Avient values on-site with customers

Continuous learning of product knowledge and liquid systems

Education of customers on ColorMatrix / Avient products and their benefits

Completion of Technical reports with customer sign off

Manages successful resolution of customer complaints / issues.

LI-Remote

Education and Experience

Bachelors-Chemical Engineering or Equivalent Experience

Minimum of five years direct relevant work experience

Ability to operate independently

Problem solver

Fluent German and English (written and spoken)

Good interpersonal skills

Flexible and willing to travel

We believe that all of our global employees are leaders and that the six most important behaviors for driving our strategy and culture are the same no matter if an employee is a leader of self, a leader of others, or a leader of the business. By playing to win, acting customer centric, driving innovation and profitable growth, collaborating seamlessly across Avient, and motivating and inspiring and developing others and yourself you will accelerate your ability to achieve Avient’s strategic goals, to meet our customer needs, and to accomplish your career goals.

LI-Remote

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Adts Engineer German • Poland