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Head of Account Management

Head of Account Management

EvotymWarsaw, Masovian Voivodeship, Poland
16 dni temu
Opis pracy

About the Client

Our client is a global fintech company offering payment solutions to businesses of all sizes. By combining innovative technology with a deep understanding of financial infrastructure, the company enables seamless, secure, and scalable payment experiences for clients across diverse industries. With a strong international presence, their products are trusted by hundreds of merchants and financial partners worldwide.

Role Overview

As the  Head of Account Management , you will play a key role in driving client success and ensuring long-term value from the company’s payment products. You will lead a growing team, foster strong relationships with key clients, and implement strategies to increase revenue and operational efficiency across the account management function.

Key Responsibilities

  • Business Process Improvement : Build and optimise internal processes within the account management team, ensuring smooth collaboration with Sales, Operations, Risk, and Compliance.
  • Team Structure and Development : Define team structure, responsibilities, and workflows. Develop internal playbooks and documentation for scalable team growth.
  • Goal Setting and Alignment : Define department goals and KPIs in collaboration with executive leadership, aligned with the overall company strategy.
  • Client Communication : Own strategic client communication, drive retention, satisfaction, and growth (upsell / cross-sell), acting as the main point of contact for key сlients.
  • Performance Analysis : Monitor client activity, transaction volumes, and product usage. Identify risks and opportunities to drive account health and revenue growth.
  • Data-Driven Improvements : Use client data and performance metrics to propose and implement process and product improvements.
  • Reporting and Mentorship : Regularly report on team performance and key initiatives. Hire, train, and mentor account managers to ensure high performance and professional development.
  • Industry Representation : Represent the company at relevant industry events and conferences to maintain visibility and foster new business opportunities.

Requirements

  • Language Skills : Fluent in  English  and  Russian .
  • Experience : Minimum 3+ years in B2B account management within the payments or fintech industry, with experience in a senior or head role. Sales experience is a plus.
  • Leadership : Proven experience in leading and growing teams of 2+ people.
  • Industry Knowledge : Strong knowledge of the PSP business model, client lifecycle management, and typical merchant needs.
  • Cross-Functional Skills : Comfortable working across departments, especially with legal, finance, operations, and compliance teams.
  • Analytical and Organisational Skills : Ability to analyse data and make informed decisions. Strong organisational, planning, and execution skills.
  • Client Relationship Management : Excellent relationship-building and negotiation skills with both SME and enterprise clients.

    • Key Soft Skills

  • Leadership and Team Management : Inspires, guides, and develops team members.
  • Analytical Thinking : Uses data to shape decisions and optimise outcomes.
  • Autonomy and Accountability : Operates independently with a high level of ownership.

    • What We Offer

  • Competitive salary based on experience.
  • Transparent and rewarding bonus structure.
  • Career growth opportunities within a fast-paced fintech company.

    • Apply in just 2 minutes to join a company that’s shaping the future of digital payments — and lead the next chapter of account management success.

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