Dispatch Specialist with French / Senior Specialist

Your future company

We are looking for a motivated individual to join our Technical Service team and support the coordination of field engineers’ work.

Requirements

Coordinating service interventions, preventive maintenance, and installation / de-installation

Handling spare parts orders : registration, returns, and stock management

Efficient scheduling and optimization of engineers’ workloads

Logging service cases in dedicated CRM systems

Maintaining up-to-date customer and instrument databases

Achieving service goals in line with SLA targets

Supporting operational planning and cross-functional projects

Collaborating closely with team members and other departments

Responsibilities

Fluent / advanced French language skills

Very good command of English (Italian is a plus)

Minimum 2 years of experience in customer service or similar roles

Proficiency in MS Office, especially Excel and Outlook

Experience with CRM and SAP systems is a strong asset

Ideal candidate profile :

Open-minded, communicative, and proactive

Strong teamwork and customer relationship-building skills

Excellent time management and multitasking abilities

Analytical thinking and a problem-solving attitude

Self-driven and capable of working in a complex, dynamic environment

The offer

Stable employment in a well-established company

Development opportunities within an international organization

Training and development programs

Attractive benefits package (including private medical care, Multisport card)

Hybrid work model (3 days in the office / 2 days remote)