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Senior Business Analyst (ServiceNow)

SoftServePoland

Ponad 30 dni temu

Opis pracy

WE ARE

SoftServe is a global digital services and consulting company founded in 1993. We work on 2,000+ projects (150+ in Retail) with clients in the USA, Europe, LATAM and APAC.

Our global Center of Excellence team has over 100+ of the most diverse, talented, and engaged Solution Consultants, Business Analysts, and Product Managers with 12+ locations worldwide.

We are a cross-functional, highly impactful, and high-visibility team whose mission is to drive digital transformation strategy and implementations. We advise our Fortune 500 customers at the cutting edge of technology while staying highly relevant to the specifics of their industry.

We partner with technology and engineering leadership to deliver strategic decision-making and efficient execution of digital advisory operations for the enterprise at all phases of the digital transformation journey.

IF YOU ARE

Experienced in IT business analysis (5+ years)
Proficient with ServiceNow platform (2+ years)
Understanding the business analysis specifics with ServiceNow implementation
Adept in understanding customers and their commercial problems
Good at leading the design of tailored solutions for success
Experienced in supporting development teams in the Agile environment
Skilled in business needs definition, business and solution requirements elicitation and analysis, process modeling and analysis, solution definition, backlog management, solution validation, workshops facilitation
Fluent in presentation, negotiation, and interpersonal skills
Proficient in business English

AND YOU WANT TO

Drive business analysis for ServiceNow implementation projects

Engage with new clients, generating and evaluating strategic opportunities

Be the main point of contact and advisor for the clients

Manage risk, negotiating scope, priorities, and timelines with the client

Handle trade-offs of different business solution opportunities in cooperation with the domain and tech experts

Internal promotion of ServiceNow practice

Generate and promote your innovative ideas

Define value proposition for new and existing clients

Implement ServiceNow technology solutions to drive exceptional business results for our customers

Design value propositions, and service offerings and develop accelerators for ServiceNow direction

TOGETHER WE WILL

Win big and challenging deals, sign new logos, and work with world-leading companies

Be a trusted advisor and the catalyst for the transformation and innovation agenda for world-leading companies

Assimilate best practices from experts, working in a team of top-notch experts, learn from leaders from different organizations

Coordinate and run presentations of work on international events : conferences, meetups, and specialized events

Use our access to expert communities, paid certifications, and professional events

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Senior Analyst • Poland