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Customer Service Specialist with Italian

Customer Service Specialist with Italian

DeloitteGdansk, Katowice, Krakow, Lodz, Poznan, Rzeszow, Szczecin, Warsaw, Wroclaw, Poland
5 dni temu
Opis pracy

Description

Requirements Who we are looking for Italian speakers-we will provide you with the technical training which will help you succeed in the role. All you need is the language skills and a can do attitude. Join us if you have :

  • Previous Customer Service experience;
  • Good command of MS Office;
  • Excellent communication skills;
  • Attention to detail and team-working skills;
  • Interest into Technology;
  • Excellent Italian verbal and written communication skills - minimum C1 level;
  • Very good English verbal and written communication skills - minimum B2 level;
  • Ability to work shifts (8-19).

Any specific education is not required – each application will be evaluated individually; Your future role

  • Delivering high-quality standard customer service;
  • Remote support for Deloitte’s employees regarding issues;
  • Contact with clients via incoming phone calls, self-service tickets and chats
  • Analysis and solving of the most common enquiries using step-by-step solutions provided to you;
  • Cooperation with other teams to deal with more complex issues;
  • Continual service improvement, looking to help better the service, supporting others in doing and / or putting your own ideas and initiatives forward;
  • Grow and develop yourself – through the creation of individual developmental plans and with the support of peers;
  • Take ownership and manage problems to their successful resolutions.

    • What we offer

  • Stable job in a multinational company based on an employment contract ;
  • Working in a flexible hybrid model - partially from home and the office;
  • Private medical care program, life, and travel insurance ;
  • Access to various forms of recreational and social activities ( MyBenefit, Multisport, bike rental, sports teams );
  • Onboarding plan from the first day of work and the Buddy Program - support from a dedicated coworker;
  • Friendly organizational culture (integration events, well-being and diversity & inclusion programs);
  • Wide development opportunities (individual career path, training in soft and technical skills, access to modern training platforms, including Udemy for Business, LinkedIn Learning ).
    • Utwórz powiadomienie o ofertach pracy dla tego wyszukiwania

    Customer Service Specialist • Gdansk, Katowice, Krakow, Lodz, Poznan, Rzeszow, Szczecin, Warsaw, Wroclaw, Poland