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Customer Service Operations Manager

Customer Service Operations Manager

CapgeminiWarsaw, Poland
6 dni temu
Opis pracy

Customer Service Operations ManagerChoosing Capgemini means choosing apany where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborativemunity of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

YOUR TASKS

  • Being responsible for ownership activities of the process improvement and quality management.
  • Leading operations to support customers usingpany's product.
  • Supervising the team who is answering customer quaries.
  • Ensuring the employees are trained properly.
  • Analyzing and responding to operational, productivity, quality data, customer satisfaction data.
  • Looking at transformation opportunities and driving improvements.
  • Ensuring that daily tasks are delivered on time through various forms and medium ofmunication, written and / or verbal.
  • Being able to meet the quality and productivity targets as well as defined timelines.
  • Adhering to established policies, procedures andpliance, which result in a satisfactory audit rating.

YOIUR PROFILE

  • 10 - 14 years of strong delivery experience in contact center / customer service in BPO / SSC environment.
  • Experience in transformation, QA and contact center / customer service operations.
  • Customer service mindset and attitude.
  • Leadership Skills : Proven ability to lead and manage teams, projects, and initiatives
  • Fluency in English at minimum C1 level.
  • Well versed with Excel and other MS Office tools.
  • At least a bachelor's degree.
  • Should be able to adapt with the changes in the processes and updates in a dynamic process.
  • Ability to work in flexible work schedule.

    • WHAT YOU'LL LOVE ABOUT WORKING HERE

  • Practical benefits : yearly financial bonus, private medical care with Medicover with additional packages (, dental, senior care, oncology) available on preferential terms, life insurance and access to NAIS benefit platform.
  • Award-winning development programs to support your career at every stage. Connected Manager - our leadership development program has already helped over 300 employees accelerate their growth!
  • Access to over 70 training tracks with certification opportunities (, GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, Pluralsight, TED Talks, Coursera and Udemy Business materials and trainings.
  • Cutting-Edge Technology : Position yourself at the forefront of IT innovation, working with the latest technologies and platforms. Capgemini partners with top global enterprises, including 145 Fortune 500panies.
  • Enjoy hybrid working model that fits your life - afterpleting onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details.

    • GET TO KNOW US

    Capgemini ismitted to diversity and inclusion, ensuring fairness in all employment practices. We evaluate individuals based on qualifications and performance, not personal characteristics, striving to create a workplace where everyone can succeed and feel valued.

    Do you want to get to know us better? Check our Instagram - @capgeminipl or visit our Facebook profile - Capgemini Polska . You can also find us on TikTok! - @capgeminipl .

    ABOUT CAPGEMINI

    Capgemini is a global leader in partnering withpanies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members globally in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms.

    Apply now! Job ID lX8cVQ7VhyXw

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