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Service Desk with Italian

Service Desk with Italian

WIPRO IT SERVICES POLAND Sp. z o.o.Gdańsk, Pomeranian, Poland
Ponad 30 dni temu
Opis pracy

technologies-expected :

  • TeamViewer
  • Service Now

about-project :

  • Work Environment :
  • Shifts between 7am-5pm or after-hours support as required
  • Hybrid – from Gdańsk, 2 days from home and 3 days from the office

    • responsibilities :

  • Provide remote support for desktop, laptop, and mobile devices, including troubleshooting hardware and software issues.
  • Assist with operating systems (Windows, macOS, Linux), standard office applications, and specialized software.
  • Handle network-related issues, including VPN access, connectivity problems, and basic firewall configurations.
  • Use remote desktop tools to diagnose and resolve technical problems.
  • Guide end-users through step-by-step troubleshooting processes to resolve issues.
  • System Maintenance :
  • Assist with software installations, updates, and system configurations remotely.
  • Monitor and maintain end-user systems to ensure optimal performance.
  • Record and track support requests using a ticketing system.
  • Create and maintain knowledge base articles for recurring issues and common procedures.
  • Customer Service :
  • Communicate effectively with non-technical users to understand and resolve their issues.
  • Escalate unresolved issues to higher-level support teams when necessary.

    • requirements-expected :

  • 2 years - 3 years of experience in a service desk or technical support role
  • English on at least B2 level – mandatory
  • Italian on at least B2 level – mandatory
  • Proficiency in Windows, macOS, and Linux operating systems.
  • Familiarity with remote desktop tools (e.g., TeamViewer, AnyDesk, Remote Desktop Protocol).
  • Knowledge of basic networking concepts and troubleshooting (DNS, DHCP, VPN, Wi-Fi).
  • Experience with ticketing systems (e.g., Zendesk, Jira, ServiceNow).
  • Strong problem-solving and analytical skills.
  • Excellent written and verbal communication.
  • Patience and ability to guide non-technical users effectively.
  • Bachelor’s degree in Information Technology, Computer Science, or related field (preferred).
  • Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified : Modern Desktop Administrator Associate are a plus.

    • offered :

  • Flexible benefits package tailored to your needs (Multisport card, shop vouchers, etc. – via MyBenefit cafeteria)
  • Premium medical services for employees and family members (Luxmed)
  • Life & Disability Insurance for employees and family members (Generali) and profitable Voluntary Pension Fund
  • Social Fund benefits : holiday bonuses, kindergarten allowances, etc.
  • Integration and cultural events for employees
  • Reward and recognition programs for high performers
  • Employee Referral bonuses
  • Relocation assistance : accommodation, travel, and other covered expenses
  • Friendly and inclusive company culture

    • benefits :

  • sharing the costs of sports activities
  • private medical care
  • life insurance
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    Service Desk Italian • Gdańsk, Pomeranian, Poland