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Customer Service Specialist
Flint GroupŁódź23 dni temu
Opis pracyExperience in Customer Service or Order Management, preferably in an international manufacturing or logistics environment preferred Working knowledge of SAP (SD module) will be an advantage Fluency in English and Polish Familiarity with international trade terms, export procedures and transport documentation Proactive, structured and customer-focused mindset Ability to manage priorities, work independently and collaborate across departments Excellent communication and problem-solving skills Basic knowledge of Excel Chance to shape the future - develop your skills in an international environment and help us create modern processes that support global business Growth opportunities - collaborate with experts and take part in knowledge sharing, exciting projects, and training programs available to our employees Hybrid work model - 3 days in the office and 2 days remote per week Stable employment - long-term cooperation based on an employment contract Comprehensive benefits package - including private medical care, life insurance, sports card, holiday subsidies, a veterinary package for your pet, and much more Comfortable workspace and a collaborative culture - our centrally located office in Łódź is well-connected and designed to support teamwork in a friendly, partnership-driven atmosphere
Scope of duties :
As a Customer Service Specialist , you will play a key role in the end-to-end order management process while also acting as a strategic partner to Sales, Production, Logistics and external customers.
Your responsibilities will include both operational excellence and proactive collaboration to drive efficiency, customer satisfaction and continuous improvement.
- Manage customer orders in SAP and the e-commerce portal : validation, entry, tracking and fulfillment
- Ensure alignment of order details with commercial offers and SAP data (payment terms, pricing, Incoterms, delivery terms)
- Coordinate order planning with Production and monitor delivery timelines
- Organize shipments and returns in coordination with the warehouse
- Maintain close and professional contact with customers, keeping them informed on order status, deliveries, returns and claim handling
- Support commercial teams by ensuring accurate pricing, master data updates and responding to technical or offer-related inquiries
- Performance-related tracking
- Collaborate with Purchasing and Supply Chain to forecast demand and ensure availability of custom or non-standard products
- Participate in internal projects and suggest process improvements to enhance service and efficiency
- Contribute to testing and implementing SAP improvements
- Ensure proper archiving of documentation and compliance with internal procedures
What we want :
What we offer :
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Customer Service Specialist • Łódź