Customer Service Specialist II

Overview

Customer Service Specialist works with clients and their applicants to facilitate accuracy and timely resolution to their requests. Individuals in this role respond to inquiries via phone, e-mail or instant chat. Our customers are global leaders in their fields, whether it be social media, financial services, pharmaceuticals, health providers, recruitment, entertainment, digital, IT, transport and many more.

Responsibilities

Customer Service Specialist

Location : Katowice Working hours : 2pm - 10pm

Customer Service Specialist works with clients and their applicants to facilitate accuracy and timely resolution to their requests. Individuals in this role respond to inquiries via phone, e-mail or instant chat. Our customers are global leaders in their fields, whether it be social media, financial services, pharmaceuticals, health providers, recruitment, entertainment, digital, IT, transport and many more.

Qualifications

IF YOU ARE :

• Great communicator who speaks English fluently and listens to and understands our customers
• Team player with a genuine passion for delivering amazing customer service
• Fast-paced learner who enjoys variety and can embrace change
• Able to deliver excellent customer experience
• Self-starter who wants to be challenged to become high achievers
• Talented at making customers feel special on the phone, in the way they talk and the way they listen
• Showing commitment to our customers, our business, and our ongoing success
• Having experience working in a call center / customer service (preferable)

What do we offer

HireRight offers its employees a competitive salary, permanent contract and a comprehensive package of benefits. From day one you will receive a training plan to get you on board quickly. Additionally, we offer :