ServiceNow IT Service Management Consultant

ServiceNow IT Service Management Consultant General Information

Position

ServiceNow IT Service Management Consultant

Work arrangement

Full-time

City

Katowice, Krakow, Lodz, Warsaw, Wroclaw

Country

Poland

Department

Consulting

Team

Enterprise, Technology & Performance

Area of interest

IT - Development, IT - Services

Way of work

Hybrid

Description & Requirements

Who we are looking for

Requirements :

• Experience in client facing consulting engagements with ServiceNow technology at its center;
• Deep knowledge of one of the ServiceNow modules : CMDB (with CSDM framework) ITAM, ITSM;
• Experience in IT Service Mgmt. environments either from consulting / transition or delivery organization (primarily Configuration Management and / or IT Asset Management);
• Understanding of Agile SDLC methodology;
• Good presentation skills;
• Excellent stakeholder engagement and management skills;
• Analytical skills and thoroughness;
• English advanced level, both written and spoken;
• Ideally formal education and certification in ServiceNow modules and associated business processes (ITIL, Prince2, PMP);
• Goodmunication and documentation skills;
• Travel mobility (in Poland as well as abroad).

Your future role

ServiceNow IT Service Management Consultant assists the lead or works independently designing, developing and implementing IT processes, conducting research and performing analysis required to build respective modules within ServiceNow Platform, captures business requirements in a form of agile stories, as well as testing configured functionalities end to end as soon as these have been developed.

You will work on the projects with global and regional leaders transforming their IT organizations and the way they conduct their Service Mgmt. processes.

What we offer

About Deloitte

In Deloitte we support leading global organizations in optimizing and transforming their organizations. This also relates to their finance function. Our consultants offer insights, capabilities, and solutions that change the way these organizations operate and make people-related decisions.

We are currently building in Poland a dedicated team which will focus on advisory in the area of Finance & Performance. The Team will advise our Clients inplex issues relating to Reporting, Budgeting, Controlling processes. We are looking for high-energy,mitted and ambitious people to join our advisory practice. Next to advising on most sophisticated and challenging issues relating to the above mentioned areas, our Consulting professionals will also advise on potential solutions leading to optimisation of the above mentioned processes. This will also include applying the newest technologies.

Are you ready to join our team and help our clients imagine, deliver, and run their future?

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